Administrative Coordinator, Strategic Communications

Position: Administrative Coordinator Strategic Communications
Location: Remote; or Los Angeles CA (hybrid work environment (all candidates should be based in the United States)
Employment Type: Full-time Hourly Nonexempt
Compensation Range: $26.50/hour $31.25/hour DOE
Level: Associate II
Reports To: Manager Strategic Communications (Operations)
Manages: None
Supported By:Communications team
Education/Experience Preferences: Associates Degree or equivalent professional experience preferred
Start Date: ASAP open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water sanitation and hygiene) organization committed to closing the water access gap for the 2 million people in the U.S. who still dont have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project which has brought clean running water to hundreds of Native families across New Mexico Arizona and Utah.DigDeep launched the Appalachia Water Project in 2020 in McDowell County WV. It has since brought clean sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming addition to clean running water the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents housing nonprofits and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now were getting the water flowing in 5 more communities.

The Opportunity

DigDeep is seeking an Administrative Coordinator Strategic Communications to provide essential operational and administrative support to our Communications team. Reporting to the Manager Strategic Communications (Operations) this role is the connective tissue of the team keeping projects on track systems organized and deadlines met so that the rest of the team can focus on the work that moves our mission forward.

This is a role for someone who is deeply organized proactively communicative and genuinely energized by making complex things run smoothly. The Coordinator will support project tracking and task management across the team assist with social media publishing and content calendar coordination help manage logistics for events and productions and provide administrative support across the Communications team. They will work closely with the Manager and contribute to the operational foundation of the department.

The ideal candidate is detail-oriented tech-savvy and self-directed someone who doesnt wait to be told what needs to happen and who takes pride in the quality and consistency of their work. Experience in communications nonprofit administration or project coordination is a plus but what matters most is reliability initiative and the ability to manage multiple moving pieces.

Key Responsibilities

This is what youll do once you join the team:

Project & Administrative Coordination

• Maintain and regularly update the Communications teams project management boards in Asana including task statuses deadlines and next steps flagging items at risk to the Manager
• Support calendar coordination including scheduling meetings tracking key dates and helping maintain the editorial and content calendar
• Draft proofread and format internal and external communications documents presentations and reports
• Provide administrative support to the Manager and broader team including but not limited to: scheduling travel coordination and expense tracking
• Maintain organized filing systems for communications assets brand materials and project archives
• Help prepare run-of-show documents logistics memos and briefing materials for events productions and activations

Social Media & Content Support

• Coordinate and execute social media publishing across DigDeeps platforms maintaining an approved content calendar and with direction from the team
• Track social media performance and compile regular metrics reports for team review
• Support content development by sourcing assets resizing images managing photo libraries and preparing materials for review
• Monitor social channels and flag comments questions or opportunities requiring team attention
• Assist in maintaining and updating the content calendar in coordination with the team

Events Productions & Logistics

• Support logistics for team-led events webinars activations and site visits including but not limited to: vendor outreach travel arrangements materials preparation and on-site coordination
• Assist with field production trips by helping prepare logistics documents coordinating with program staff and supporting pre-production checklists
• Help coordinate press and donor film crews including scheduling location logistics and run-of-show preparation under the direction of the Manager
• Assist with post-event documentation and follow-up coordination

Cross-Team Coordination

• Serve as a responsive point of contact for routine Communications team requests from other departments triaging and escalating to the team as appropriate
• Assist with coordination across departments on shared projects and deadlines
• Support the onboarding of new team members by helping prepare materials and coordinating logistics
• Maintain awareness of organizational priorities and help the team stay aligned with broader DigDeep initiatives

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. As the organization continues to evolve duties or tasks may change without impacting the overall job description.

Competencies

• Analytical Thinking: Collates and reports information; identifies related trends patterns and inconsistencies. With guidance investigates to define problems more accurately and determines importance and priorities for action. Identifies causes and effects and proposes workable solutions. Recognizes when issues are non-routine and collaborates with management on solutions.
• Change Management: Task-focused; receives and follows direction while doing best to grow and absorb information. Understands the organizations evolving needs and operates accordingly in a rapidly changing environment. Adheres to clearly defined expectations and begins to make recommendations toward potential improvements. May begin working on multiple minimally complex projects simultaneously.
• Collaborative Working/Teamwork: Shares information and advice on how to get things done across the full communications team. Displays an open curious non-judgmental approach regarding differences of opinion. Remains respectful in all communications where disagreement exists. Learns how to create documentation and materials to be used cross-functionally. Receptive to constructive criticism and integrates feedback into future approach.
• Communication: Strong written and verbal communication skills with the ability to express oneself clearly and effectively in conversations and interactions with others. Converses and writes in ways that support both transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of situations asks questions for follow-up and solicits advice from the supervisor prior to taking action.
• Influence: Participates in relationships with growing ownership across internal teams and external partners. Provides good reasons with evidence for ideas and suggestions with team members and begins considering cross-functional implications of decisions and actions.
• Initiative: Takes initiative through asking questions and learning. Identifies who can provide support and procures their input. Identifies problems and challenges and brings them to the supervisor to address. Volunteers to undertake tasks that stretch capability.
• Innovation: Offers suggestions to improve the ways things are done. Displays open-mindedness and is willing to try new approaches. Adapts readily to changes and shifting priorities. Able to shift attention and priorities in own work in response to the needs of the team.
• Judgement & Decision-Making: Makes and implements relatively simple decisions where necessary information is readily available. Tackles problems using a logical approach with support from supervisor. Able to analyze problems and propose solutions; implements simple solutions independently and collaborates with management on more complex ones.
• Technical Expertise: Developing proficiency with tools relevant to the role including Asana Google Workspace Canva and social media platforms. Applies technical knowledge to complete assigned tasks and identify solutions to routine problems. Eager to learn new tools and platforms as organizational needs evolve.
  

Skills and Qualifications

We want to hear from you if you have:

• Associates degree or equivalent professional experience preferred
• At least 2 years of applicable professional experience required; experience in communications field preferred
• Proficiency in Adobe Figma Canva Slack Asana Google Workspace required
• Good-standing personal accounts on key social media platforms including Facebook Instagram TikTok and LinkedIn and willingness to establish accounts on emerging platforms as needed in order to access and manage DigDeeps accounts and organizational business tools

• Experience and/or willingness to use platforms such as Hootsuite Muckrack MediaValet and more

• High computer literacy and tech savviness required
• Able to focus in the face of pressure deliver against timelines and not be intimidated by tasks/time limitations
• Organized trustworthy dependable and detail oriented

• Comfortable with autonomy able to work independently and complete assigned tasks within established time frames required

• Experience/Willingness to work across various cultural contexts and communicating across cultural differences
• Fluency/strong proficiency in Diné and/or Spanish preferred
• Willingness to travel extensively (up to 50%) including but not limited to: Navajo Nation (AZ/NM/UT) West Virginia Texas DigDeep HQ and additional locations as needed
• Ability to drive a car and/or travel by air for extended periods of time including long drives and multi-leg flights to DigDeep project sites and events
• Ability to support event setup and breakdown including lifting and carrying materials and equipment up to 25 lbs
• Understanding of data security best practices preferred

Compensation and Benefits

At DigDeep we believe that great work requires a great job. We understand that people thrive with rest and holistic support which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States prioritizing their health and wellbeing as well as providing additional support for our employees families. If you join us heres how well support you in your work:

• Competitive wage commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Health Benefits
  • Employee Offering: Medical dental vision insurance 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• 401k retirement plan with employer match
• Life insurance 100% employer paid
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement

• BrightPlan membership (Financial wellness benefit)

• One Medical membership
• Kindbody membership
• Access Perks membership (Discounts and savings benefit)
• Monthly cell phone use allowance
• Monthly internet use allowance
• Work laptop (MacBook)
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel

Interested

When applying please submit a thoughtful cover letter and resume. References should be available upon request. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.

In an effort to promote pay equity and transparency DigDeep does not negotiate compensation outside of posted compensation ranges. DigDeeps compensation is based on a variety of factors including but not limited to: internal budget analysis external market value internal pay alignment and annual merit increases. A candidates compensation history will not be used in determining compensation at DigDeep.

Please note that DigDeep cannot provide immigration sponsorship for this position.

Pursuant to Navajo Nations Dept. of Labor NPEA Title 15 N.N.C. Chapter 7 members of the Navajo Nation are strongly encouraged to apply.

DigDeep is deeply committed to diversity equity inclusion and belonging. We believe social change happens when people with a wide range of backgrounds experiences and identities come together with a common purpose. DigDeep is built on the principles of equity transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should have the clean running water they need to thrive. Join us and well close the US water gap in our lifetimes.

DigDeep is a certified Great Place to Work

#LI-DNI

Required Experience:

Junior IC