Access Specialist

Position Title:

Position Type:

Hiring Range:

$70600 - $84700 / annual; Compensation will be based on education experience skills relevant to the role and internal equity.

Pay Frequency:

A. POSITION PURPOSE

The Access Specialist exercises independent judgment and discretion in ensuring that all students registered with the Office of Accessible Education (OAE) receive their approvedaccommodationsacademic or otherwisein compliance with Federal and State laws supporting the Universitys commitment to equal opportunity for all individuals. Accommodations must be provided in a timely and effective manner. The Access Specialist is responsible for facilitating the implementation of approved accommodations providing clear guidance on accommodation processes and offering confidential support to disabled students. This position also serves as an advocate for students ensuring equitable access while acting as a resource to the University community as required under Section 504 of the Rehabilitation Act of 1973; The Americans with Disabilities Act (ADA) as Amended; California state law; and Santa Clara University policies.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accommodation Student Advising - 70%

• Exercises independent judgment and discretion in reviewing disability-related documentation (e.g. psycho-educational assessments medical reports) to analyze and determine reasonable accommodations strategies and interventions that align with federal and state accessibility laws.
• Independently conducts and oversees the interactive process engaging with students through information sessions interim supports check-ins and ongoing consultations to assess and implement appropriate accommodations (e.g. academic housing dining).
• Evaluates and recommends appropriate housing and dining accommodations collaborating with respective university departments to ensure seamless implementation.
• Determines and advises on Assistive Technology (AT) accommodations referring students to the Digital Access Specialist for further evaluation and training as needed.
• Independently manages accommodation cases through ongoing case management including tracking accommodations conducting follow-up outreach (emails phone calls meetings) and making proactive adjustments throughout the academic calendar.
• Consults with faculty and academic administrators providing guidance on accommodation implementation problem-solving accessibility challenges within academic spaces and ensuring compliance with ADA regulations and institutional policies.
• Educates and empowers students to become effective self-advocates reinforcing their understanding of their rights responsibilities and available resources.
• Determines and communicates approved accommodations to faculty and academicadministrators ensuring timely and effective implementation of required accommodations. Participates in OAE Team Meetings contributing professional expertise to department-wide efforts collaborative projects and strategic goal-setting initiatives.
• Serves as a resource for students parents faculty and staff providing guidance on OAE and Santa Clara University (SCU) policies and procedures.
• Generates reports/queries using OAE online services for OAE and other departments as needed (e.g. Law School Housing etc.)
• Uses the departmental information management platform (including but not limited to communicating with students from application to intake managing email communication templates accommodation-specific data gathering and sending reminders as needed to students to request accommodations)
• Maintains familiarity with various access-oriented software for screen reader and text-to-speech recording technology (e.g. Glean) speech to text and voice technology (e.g. ZoomText Dragon Naturally Speaking Read & Write Gold JAWS etc.)

2. Exam Administration - 15%

• Support the OAE Testing Center with timely and organized exam administration while consistently maintaining exam integrity to the highest degree.

3. Note-Taking Accommodations - 5%

• Hires supervises and manages note takers for all approved student requests Acts as a liaison between note taker and the recipient when there are missing notes or issues to troubleshoot
• Prepares stipends or letters of recommendation for note takers
• Notifies note takers of payment procedures and facilitates alternate methods when necessary In collaboration with Office Manager works with payroll for stipends for notetakers

4. OAE Operations and Outreach - 5%

• Works collaboratively with OAE staff to ensure high-quality reception services appointment scheduling referrals and issue resolution within the department.
• Engages with students parents faculty and staff professionally maintaining sensitivity and confidentiality in all interactions.
• Supports new student registration and facilitates orientation for incoming students. Represents OAE at university events and programs including tabling events resource fairs and faculty/staff training sessions.

5. Other duties as assigned - 5%

C. PROVIDES WORK DIRECTION

Hires supervises and manages note-takers for all approved student requests

D. GENERAL GUIDELINES

1. Recommends initiatives and implements changes to improve quality and services

2. Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices

3. Maintains contact with customers and solicits feedback for improved services

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives

5. Researches and develops resources that create a timely and efficient workflow

6. Prepares progress reports; informs the supervisor of project status; and deviation from goals. Ensures completeness accuracy and timeliness of all operational functions

E. QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred. Santa Clara University is committed to diversity and inclusion therefore it is vital all candidates seeking employment be committed to and demonstrate skills knowledge and awareness to serve the unique needs of our diverse campus community.

1. Knowledge

• Familiarity with Sections 504 and 508 of the Rehabilitation Act of 1973 the Americans with Disabilities Act (ADA) of 1990 the ADA Amendments Act (ADAAA) of 2008 and other applicable laws current statutes litigation and best practices pertaining to the provision of services to post-secondary students with disabilities is preferred with a commitment to increasing ones knowledge.
• Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others community and diversity as well as a commitment to and demonstration of skills knowledge and awareness to serve the unique needs of the diverse campus community of Santa Clara University.

2. Skills

• Strong written and oral communication skills with the ability to clearly articulate accommodation needs to students faculty and administrators.
• Demonstrate advanced problem-solving negotiation and conflict resolution skills particularly in navigating accommodation requests and compliance challenges. Competency in Microsoft Office Google Suite and database management systems with the ability to track accommodations generate reports and manage confidential records Strong interpersonal skills with the ability to engage with students faculty and staff in a professional sensitive and supportive manner.

3. Abilities

• Exercise independent judgment and discretion in reviewing documentation determining reasonable accommodations and advising students on self-advocacy strategies.
• Efficiently multitask manage competing priorities and meet deadlines in a fast-paced environment with frequent interruptions.
• Ability to encourage and motivate students and staff and work effectively in a fast-paced work environment
• Maintain confidentiality and appropriately handle sensitive information ensuring compliance with FERPA HIPAA and institutional privacy policies.
• Respond effectively to emergency situations including crises related to student accommodations or accessibility barriers.
• Interpret and apply federal state and institutional policies ensuring compliance and equitable access for students with disabilities.
• Advocate for students by collaborating with faculty housing and campus services to implement accommodations while balancing institutional policies.
• Ability to create programs that are responsive to a diverse and multicultural environment
• Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive proactive manner.
• The ability for clear cogent written and oral communication
• Ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Work autonomously and collaboratively to provide seamless accommodation services while contributing to the goals of the Office of Accessible Education.

4. Education

• Bachelors degree required or equivalent combination of education and experience

5. Years of Experience

• 3-5 years of professional experience in a student services-related field required
• 3-5 years in higher education disabilities services Special Education or Academic Context (K-12 Higher Ed Educational Startup) preferred
• 3-5 years of relevant experience in learning theory education/special education higher education administration college student personnel counseling social work psychology or related field preferred

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal
• May be required to travel to other buildings on the campus
• May be required to attend conference and training sessions within the Bay Area or in- or out-of-state locations

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment
• Mostly an indoor office environment
• Offices with equipment noise
• Offices with frequent interruptions

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color ethnicity national origin citizenship ancestry religion age sex sexual orientation gender gender expression gender identity marital status parental status veteran or military status physical or mental disability medical conditions pregnancy or related conditions reproductive health decision making or any other characteristic protected by federal state or local laws. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies please visit the Office of Equal Opportunity and Title IX website at Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please visit the Campus Safety Serviceswebsite. To request a paper copy please call Campus Safety at . The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team ator by phone at . Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status please contact .