Head of Global Retail Training & Development

About the Role

The Head of Global Retail Training and Development plays a pivotal role in the shaping of our retail evolution. As we expand our footprint and elevate our retail experience this role is instrumental in building a more serve led culture strengthening execution discipline and instilling a greater sense of pride in our brand.

The role will drive a global training strategy that moves beyond product knowledge to true client engagement equipping teams with tools and skills to deliver consistent and exceptional experiences. A core focus is to embed a stronger service mindset and improved selling skills both at our Expert level but also coaching our Store Leaders to inspire guide and elevate their teams.

The successful candidate should be strategic agile and has proven track record in driving retail excellence in large scale organizations and multiple store formats. The role requires close collaboration with our markets and continued strengthening of our retail training communities.

Accountabilities

General

• Develop and strengthen training and coaching strategies to drive growth in retail

• Deliver best in class data tracking relating to the customer experience. Ensuring all reporting aligns with the broader Global Retail strategy and measures of success. Implement clear communication and governance frameworks for sharing of information alongside action plan process to drive improvements.

• Manage external supplier relationships for digital solutions related to operations training & staffing functionalities

• Build 2-way communication and feedback channels with all markets to shape future needs. Create a culture of best practice sharing and actively drive continuous improvements across all our markets.

• Manage key stakeholder relationships through regular communication and expectation management

• Collaborate with key functions such as Business Units ( category teams) to ensure high standard training content and materials are delivered in line with New Product Launch timelines and guidance.

• Support the delivery of Content across both Direct and Indirect channel working closely with the Director of Retail Excellence and the Head of Indirect.

Training Strategy & Vision

• Lead the execution of the global retail training strategy translating vision into scalable futurefit learning for Experts Stylists and Store Leaders.

• Own the retail training approach globally ensuring brandled customercentric capability building across all retail touchpoints.

• Oversee the global retail experience metrics programme partnering closely with the markets to connect experience insights (e.g. customer mystery shopping or instore behaviours) to clear training priorities and capability interventions.

• Drive a dataled approach to training using experience metrics learning analytics and market feedback to prioritise focus areas and measure effectiveness.

• Deliver consistent highquality trainthetrainer frameworks and toolkits that balance strategic intent with daytoday market execution.

Retail People Competency Building

• Lead the development and ongoing evolution of Store Leaders Expert and Stylist competency frameworks clearly defining skill expectations across product knowledge storytelling selling behaviours and customer experience.

• Design and maintain global learning journeys that accelerate induction for new joiners and continuously raise capability for existing retail teams.

• Ensure competency building is practical observable and coachable in-store working closely with trainers and store leaders to embed learning into everyday execution.

New Product Toolkit & Content Leadership

• Lead the design development and rollout of all new product retail training toolkits ensuring clear narratives strong demo capability and launch readiness for every new product.

• Act as a trusted advisor to crossfunctional stakeholders influencing retail experience and demo design through deep understanding of frontline execution.

• Partner with commercial product and creative teams to secure resources and ensure training deliverables meet Dysons quality brand and experience standards.

Digital & AIEnabled Learning Delivery

• Oversee Learning Management System (LMS) governance ensuring all retail employees have access to relevant learning paths.

• Partner with Dyson IT and external vendors to explore new digital learning tools authoring (e.g. Articulate Storyline) and AI-driven learning solutions.

• Drive adoption and continuous improvement of digital learning content enabling fast highquality localisation through AIenabled creation and translation tools.

• Partner closely with markets to ensure digital learning approaches are adopted embedded and delivering real frontline value.

People Leadership & Community Building

• Directly manage coach and develop a highperforming team responsible for retail training content NPD readiness and digital learning delivery.

• Build and sustain a strong global training community connecting global regional and market teams to share feedback best practice and innovation.

• Work closely with store leadership communities to ensure training supports daily coaching Expert and Stylist capability uplift and consistent execution in stores.

• Foster a culture of learning excellence collaboration and continuous improvement across markets

About You

• Minimum 10 years of combined experience in relevant retail operational and training roles.

• Strong Stakeholder management skills.

• Demonstrated ability to operate both strategically and tactically in a high-energy fast-paced environment.

• Proven track record of success defining and delivering innovative disruptive ideas to drive long term business results.

• High degree of organization and ability to manage multiple competing priorities simultaneously (including demonstrated ability in planning and organizational project management).

Comfortable with all presentation formats: small or large group customer facing and virtual

• Excellent written and verbal communication skills and collaboration skills that enable you to earn trust at all levels.

• Experience in working in a diverse and international environment.

Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.