Manager, Claims Transformation
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
The Manager Claims Project exists to ensure that claims automation system enhancements and process changes deliver measurable operational outcomes while meeting regulatory and control expectations. Acting as the business owner and Claims Subject Matter Expert (SME) the role translates claims operating automation and regulatory requirements into effective system solutions that enable straight-through processing (STP) uplift turnaround time (TAT) and SLA improvement and sustainable cost and quality outcomes.
This role provides end-to-end accountability across the change lifecyclefrom requirements definition and solution design through UAT go-live and post-implementation stabilisationensuring claims systems are fit-for-purpose scalable and aligned to target-state operating models governance standards and customer experience objectives.
Key Responsibilities :
Own endtoend claims system and automation initiatives from requirements definition to UAT golive and postimplementation stabilisation.
- Translate claims operational automation and regulatory requirements into clear solutionready user stories.
- Drive system enhancements that reduce manual intervention improve accuracy and increase straightthrough processing (STP).
- Partner closely with Claims Operations IT Business Analysts QA teams and vendors to deliver sustainable solutions.
- Govern User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) ensuring business readiness and formal signoff.
- Analyse operational data defect trends and SLA gaps to identify continuous improvement opportunities.
- Ensure all system and automation changes comply with internal governance regulatory and data protection requirements.
- Monitor postgolive performance resolve production issues and optimise system outcomes.
Qualification and Experience
- Bachelors degree in Business Administration Information Systems Computer Science Insurance Risk Management Actuarial Studies or a related discipline.
- 68 years of experience in insurance or takaful operations claims management or claims system / digital transformation roles.
- Strong understanding of endtoend claims processes claims operating models and regulatory requirements.
- Handson experience working with system enhancements automation initiatives UAT or agile / waterfall delivery models.
- Professional insurance or takaful qualifications (FLMI ALMI AIII or equivalent) are an advantage.
- Certification or exposure to Business Analysis Agile or Project / Product Delivery is a plus.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
