Service Operations Technician (NA Shift)

About Kinaxis

Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!

In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai India (North America Shift)

About the team

As a Service Operations Technician youll be an integral part of our team responsible for implementing changes updates and enhancements for our application within our SaaS-based environment. The role involves ensuring a seamless and efficient deployment process to maintain system integrity and improve overall user experience.

What you will do

• Collaborate with cross-functional teams to plan and schedule the deployment of software changes updates and new features in the SaaS environment.
• Implement and adhere to change management processes to minimize disruption to services during deployments.
• Execute deployment plans and ensuring accurate implementation of changes while maintaining system stability.
• Conduct pre-deployment testing and validation to ensure the functionality performance changes before release.
• Actively troubleshoot and resolve deployment-related issues or conflicts that may arise during or after deployments.
• Maintain comprehensive documentation of deployment processes configurations and version control for future reference.
• Identify areas for improvement in deployment procedures tools or methodologies to enhance efficiency and reliability.
• Must be open to support during North America Shifr to drive customer support and success.

What we are looking for

• Ideally 1-4 years of progressive experience in change management software deployment upgrades or technical support.
• Strong knowledge of Windows Base operating system
• Familiarity with cloud platforms (e.g. AWS Azure Google Cloud).
• Ideally has experience in a global SaaS based organization.
• Ideally has supported mission critical software.
• Completion of a specialized DiplomaDegree in Computer TechnicianScience.
• Strong problem-solving skills with a keen attention to detail and ability to troubleshoot complex issues.
• Effective communication skills to collaborate with cross-functional teams and stakeholders.

Additional Information

• This role requires occasional work during non-standard hours and weekends to accommodate deployment schedules and maintenance windows.
• The position may involve on-call responsibilities during critical deployment phases or urgent issue resolution.

#Associate#LI-SH1

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.

Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis website at or the companys blog at .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.