Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.

For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.

As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

The Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation operational excellence and a commitment to student success. As part of this dynamic team you will play a key role in supporting the academic mission of one of the worlds leading universities in aviation and aerospace education.

This position provides an opportunity for a motivated professional to develop administrative expertise strengthen student records management skills and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students faculty staff and external stakeholders while supporting one another in a fast-paced and mission-driven setting.

Key Responsibilities

Student Records & Processing

• Process student record actions including registration record updates academic adjustments and credit assignments

• Maintain and update student records within the Student Information System

• Research archived records and recreate missing information to produce official transcripts

• Apply transcript notations academic standing updates and other academic record entries

• Process National Student Clearinghouse updates as required

Transcript Services

• Review process and deliver electronic and paper transcript requests using Parchment system software

• Determine eligibility for transcript release in accordance with FERPA and university policy

• Maintain and track pending transcript requests and ensure timely follow-up

• Communicate ineligibility or account issues with students and campus partners

Customer Service & Communication

• Provide daily support to students advisors and stakeholders via phone and email regarding transcripts and records

• Deliver professional accurate and timely responses to inquiries

• Interface with federal state and local agencies requesting student educational records

• Validate requests and ensure compliance with FERPA and institutional policies

• Coordinate subpoena requests and required documentation with appropriate university offices

Administrative Support

• Provide administrative assistance to committees and departmental initiatives as needed

• Collaborate with campus partners to maintain accurate historical academic records

• Support continuous improvement of records processes and service delivery

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Compensation

The hourly rate for this position is up to $16.49. The final offer will consider the candidates skills qualifications and experience along with applicable state regulations internal equity and business needs and may fall outside of the stated range.

Education:

• Associates degree preferred

Area of Concentration:

• Business Administration Office Administration Higher Education or related field preferred

Experience:

• 13 years of clerical or customer service experience required

• Experience in administrative support records management student services or related office environment preferred

Skills Knowledge and Abilities:

• Strong knowledge of State Federal and University policies including FERPA compliance

• Proficiency in Microsoft Office Suite Microsoft Teams student information systems and third-party software applications

• Strong organizational analytical research and problem-solving skills

• Ability to manage multiple priorities in a fast-paced detail-oriented environment

• Strong written and verbal communication and customer service skills

• Ability to contribute to a positive collaborative and team-oriented work environment

• Self-motivated with strong attention to detail and sound judgment in handling sensitive information

Licenses Certifications and Security Clearances:

• None required

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR31138. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.