IT Field Engineer

Be part of a team thats committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

IT Field Engineer (Hybrid Madison WI)

As our IT Field Engineer you are the bridge between complex technology and the people who use it. You wont just be fixing machines; youll be building relationships and ensuring our teams have the tools they need to succeed.

What you will be doing:

• Travel to various sites to provide hands-on support for hardware software and network infrastructure.

• Lead the installation and configuration of servers workstations routers switches and peripherals.

• Act as the primary investigator for hardware failures software glitches and connectivity hurdles.

• Proactively manage system health through patches updates and security hardening.

• Work alongside internal Network and System Admins to escalate complex issues and manage vendor relationships for repairs and procurement. Provide clear friendly guidance and training to end-users on software applications and security best practices.

• Keep our source of truth accurate by maintaining hardware/software inventories and detailed support logs.

What we are looking for:

• 2-4 years in IT Support with at least 2 years in a field service or helpdesk capacity.

• Strong diagnostic skills across a variety of hardware and networking environments. Familiarity with ITIL practices and ticketing systems (ServiceNow).

• Ability to translate tech speak into understandable language for users with varying technical comfort levels.

• Self-motivated individual who can manage their own schedule and priorities while meeting deadlines.

• Comfortable working a hybrid schedule and traveling up to 50% as needed to support our branches.

• High School Diploma or GED

• Associates Degree in Computer Science or Information Technology.

• Certifications: CompTIA A CCNA or Microsoft Certified IT Professional (MCITP).

Physical Requirements & Travel:

• Ability to lift 25lbs.

• This position is based in Madison WI with a hybrid work structure.

• Up to 50% travel including overnight stays) to support our regional locations and attend company events.

Fairway Home Mortgage founded in 1996 is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation growth and collaboration offering exciting career paths and professional development. Whether youre starting out or advancing your career Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now do not hesitate to contact the Careers Team at . We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! Weve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. Were working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message please do not click any links and notify us.