Shift Leader Theo & Betty's, Paine Field, FT

Key Responsibilities

Shift Leadership & Team Support

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations support break coverage and communicate realâtime priorities to ensure smooth service flow.
• Model expected behaviors and provide inâtheâmoment coaching on service safety and product standards.
• Reinforce company policies procedures and standards consistently; escalate concerns to the Service Shift Supervisor.
• Promptly report performance attendance conduct equipment or safety issues to the Service Shift Supervisor and/or management.

Guest Service

• Lead by example in delivering prompt friendly and professional guest service.
• Address guest questions concerns or complaints and resolve issues promptly.
• Ensure a welcoming clean and organized service environment at all times.

Barista Cashier & Food Service Operations

• Perform all associateâlevel duties as needed including:
  • Preparing and serving coffee and espresso beverages to standard.
  • Operating POS systems and processing transactions accurately.
  • Preparing madeâtoâorder sandwiches and food items according to brand guidelines.
• Support product quality checks (taste temperature presentation and portion control) and correct issues in real time.
• Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.

Operational & Cash Accountability

• Follow and reinforce cash handling procedures including POS accuracy cash drops (if applicable) and shortage/overage reporting.
• Assist with opening and closing tasks as assigned including cash counts cleaning and restocking.
• Support inventory counts stock rotation and dating procedures; notify the Service Shift Supervisor of shortages variances or quality concerns.
• Use equipment properly and promptly report maintenance safety or supply issues to the Service Shift Supervisor.
• Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.

Compliance & Safety

• Ensure adherence to health safety and sanitation regulations.
• Enforce airport security requirements and access protocols.
• Maintain awareness of TSA Port of Everett and airport operational standards.

Qualifications

• Previous lead trainer or keyâholder experience in food service coffee shop or hospitality preferred.
• Strong customer service teamwork and communication skills.
• Ability to guide peers model standards and follow direction from supervisors.
• Ability to work efficiently in a fastâpaced highâvolume environment.
• Must be able to stand for extended periods and lift up to 30 lbs as needed.
• Flexible schedule availability including early mornings weekends and holidays.
• Ability to read write and understand English.

Airport Requirements

• Must be able to obtain and maintain a Paine Field Airport Security Badge.
• Must successfully pass a TSAâcompliant background check including fingerprinting.
• Must comply with all Port of Everett and airport security rules and protocols at all times.

Work Environment

This position operates within a secure airport environment and requires frequent interaction with travelers airport staff and team members. The role requires strict adherence to security safety and service standards while managing the demands of a fastâpaced operational setting.