Senior Visual Merchander

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards creating a destination that delights fans and sets a benchmark for immersive shopping. Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros Studio Tour London Warner Bros Studio Tour Tokyo Harry Potter Shop Kings Cross and Flagship stores in New York Chicago and Harajuku.

As Senior Visual Merchandiser you will shape and lead the visual direction of the store bringing together commercial insight creativity and customer focus to maximise sales. You will guide and develop a visual team ensure brand standards are consistently delivered and partner closely with Retail and Visual leadership to drive performance across key trading locations.

This is a handson supervisory role with visibility across the wider business offering the opportunity to influence strategy coach talent and deliver highimpact visual execution in a fastpaced retail environment.

Your Role Accountabilities

• Lead coach and develop the Visual Merchandising team through regular feedback 1:1s and onfloor guidance ensuring strong visual standards and team engagement.

• Deliver highquality visual merchandising across the store ensuring all graphics equipment and POS are implemented in line with brand guidelines.

• Partner with the Area Visual Manager and wider Retail teams to plan and deliver visual strategies that maximise sales and commercial performance.

• Prioritise and delegate workload effectively to meet operational needs key trading priorities and visual deadlines.

• Maintain strong commercial awareness using sales reports and store insights to adapt layouts and visual activity to exceed targets.

• Support training and capability building across the store team building awareness of visual and promotional standards.

• Act as a point of escalation for visual merchandising queries providing solutions and practical problemsolving.

• Oversee presentation housekeeping and minor maintenance standards to ensure a safe customerready environment.

• Contribute to store planning operational meetings and wider visual activity across the business as required.

• Ensure compliance with all health & safety procedures stock control requirements and lossprevention practices.

Qualifications & Experience

• Proven experience in visual merchandising at senior or supervisory level with a strong eye for detail.

• Demonstrated ability to lead motivate and develop teams in a retail environment.

• Creative and commercially minded with a clear understanding of brand guidelines and customer impact.

• Confident communicator able to work effectively with store management peers and customers.

• Proactive in identifying opportunities to improve sales standards and ways of working.

• Comfortable working independently while collaborating as part of a wider retail and visual team.

• Flexible approach to working patterns including multisite support evenings weekends and overnight installs when required.

• Proficient PC skills and confidence using reporting or planning tools.

Working Pattern

• Because of the adaptive nature of this role flexibility is required to suit the needs of the business with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location.

• Roles within the retail team may include interacting with customers and replenishing our shelves. On occasion all members of the team will need to work across all these functions at different times.

• Participate in cover of the retail stores as necessary including weekend bank holiday school holiday and late evening/ cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs.

#T&R

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

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