Desktop Support Specialist

Position: Desktop Support Specialist

Duration: 1 Months

Due Date: 05/05/2026 (12 PM CST)

Work Mode: HYBRID

Position location: Augusta Maine.

Special Requirement:

• Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta ME. Will only consider candidates within an hour radius of Augusta.
• Need local candidates only
• Training Schedule: 8:00am to 5:00pm (hour lunch breaks) for the first 3 to 5 weeks of training. During training they will still work remotely besides every other Wednesday as they will still be required to report onsite on those days.
• Regular Work Schedule: 2nd Shift 3:00pm - 12:00am (hour lunch breaks) Sundays Mondays Wednesdays Fridays and Saturdays. Will have Tuesdays and Thursdays off. Will work Nights Weekends and Holidays. Potential for schedule adjustments based on department needs.

Job Description:

The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops both Windows and Mac) or technical architectures and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware software printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist Functional Architects Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.

Responsibilities

Role Description:

• Monitor IBM mainframe Harris Radio towers Network Nodes CSN CAWA and the Teams email inbox watching for updates to the CSN & Assyst home page.
• Assist in coordination of testing changes upgrades and new software products ensuring systems will operate correctly in current and future environment.
• Make recommendations on functional and technical improvements to the environment.
• Participate in performance and volume analysis and design.
• Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Serve as the point of contact for technology support and services.
• Serve as the point of integration between the business functions of the department and the technology requirements of the department.
• Provide desktop computer support remotely.
• Serve as a point of contact for communication and coordination of service outages.
• Attend and participate in bi-weekly team and problem review meetings.
• Manage the retirement and disposal of obsolete or broken computer equipment.
• Coordinate the procurement and installation of new computer hardware and software.
• Coordinate virus protection software programs within departments.
• Understand the installation of software patches and upgrades.
• Provide input to training and/or documentation materials regarding latest technical and functional design changes.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
• Investigate user problems identify their source determine possible solutions test and implement solutions.
• Install configure and maintain personal computers and other related equipment devices and systems adds or upgrades and configures modems disk drives CD ROMs printers and related equipment.
• Assist in troubleshooting network issues systems and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users.
• Identify utilization patterns and their effect on operation/system availability and performance expectations.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.

Required /Desired Skills:

Top Skills:

• 1-3 years of desktop support experience.
• Experience using ticketing systems.
• Strong customer service skills.
• Strong documentation experience.

Preferred Skills:

• IBM mainframe experience.