General Manager

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

This is a transformation role in a fast-paced tech company. We are rebuilding a transit service from the ground up in Tulare and we need a General Manager who can do three things simultaneously: think strategically about what this service needs to become operate with discipline in the day-to-day and lead a team through the ambiguity that comes with real change.

You will own the end-to-end performance of Vias transit operation in Tulare: the service quality partner relationship financial outcomes team culture and long-term trajectory. You will be making foundational decisions that define how this service operates for years to come.

**This role requires someone to be onsite daily in our Tulare CA location**

What Youll Do:

Lead the Transformation

• Develop and own a clear vision for what this transit service should look like partnering with Vias central functions and lead your team through the work of getting there.
• Build new operating systems staffing models and service cadences that dont yet exist and establish the culture and accountability structures to sustain them.
• Communicate a compelling change narrative to your team your partner and community stakeholders so they understand where youre going and why.

Drive Service Performance and Operational Excellence

• Own the end-to-end operating strategy of Vias service including on-time performance rider experience safety and cost efficiency.
• Define and manage against a clear set of KPIs; translate weekly and monthly performance data into operational decisions not just reports.
• Design and continuously refine staffing models and scheduling strategies that ensure service reliability across a 24/7 operation.
• Ensure compliance with all relevant federal state local and company policies and regulations.

Lead and Develop Your Team

• Build coach and manage a frontline operations team from hiring through performance management and culture setting.
• Lead by example: be present in the field visible to drivers and known as someone who holds themselves and their team to a high standard.
• Develop frontline leaders within your team who can grow into expanded roles as the service scales.

Manage the Partner Relationship

• Earn and maintain the trust of your partner through consistent communication reliable execution and transparency about challenges.
• Represent Via to community stakeholders local officials and riders as the face of the operation.

Who You Are:

• Strategic leader with 5 years of experience leading complex operations
• Bachelors degree required
• Independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
• Problem solver; you dont accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $140000 - $175000 / year
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.