Primary Details

Role Highlights

• Location: Open to QBE office locations Nationally

• Type: 12-month fixed term contract full-time hours

• Shape how claims professionals learn through practical scenariobased learning design

• Hybrid role Happy to talk flexible working

The opportunity

Are you a creative digitally savvy Learning Designer who likes to work at a fast pace and is ready to change the world of learning Keep reading because this is the role for you!

We have the opportunity for an Instructional Designer to join QBE Insurance on a 12-month fixed term contract within the AUSPAC Claims business.

In this role youll work collaboratively with the Claims business to design and curate innovative learning solutions were looking for someone to break the wall do things differently and get truly creative!

Your new role

• Design and develop effective and engaging storyboards and digital learning content aligned to Property and Liability claims capabilities

• Partner closely with AUSPAC Claims SMEs and learning leads to translate complex claims concepts into clear practical learning experiences

• Think differently in how we leverage digital adoption platforms and emerging tech options make learning easier and more accessible for our people

• Ensure learning content aligns with agreed skills frameworks proficiencies and priority claims capabilities

• Play a key creative role in defining our learning approach and team brand by designing the look and feel of our training solutions

• Maintain design standards and governance for digital learning assets

• Bring contemporary learning practices and outsidein thinking into claims learning design

About you

• Experience designing learning solutions and developing detailed learning storyboards through digital learning application including Articulate MS365 and Vyond

• Experience partnering with business SMEs and translating operational content into learning interventions

• An excellent communicator who can quickly establish strong relationships with multiple stakeholders

• Understanding of capability frameworks and their use in workforce upskilling

• Knowledge of contemporary learning theories and learning practices eg human centred design and social learning

About QBE

• At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

• Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• Life Leave supporting the life events we all experience leaving your annual leave for rest

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.