About the Role:

Grade Level (for internal use):

The Team:

The Issuer Solutions Client Support Team assists our global client base with the day-to-day queries on our investor relations desktop product. You will work closely with our Client Advisors and Sales teams to ensure our clients are maximizing their use and value or our system. The data and insights available in our platform help drive decision making at the highest levels of publicly traded issuers. Our best-in-class client service team plays a critical role in ensuring a best-in-class client experience.

What youll work on:

Becoming an expert in all of S&Ps corporate workflow solutions

Providing outstanding first-level phone and email support for corporate clients

Maintaining strong customer relationships while supporting S&Ps software solutions from tasks such as login assistance to higher severity projects and client queries

Providing clients both internal and external with timely assistance whenever a question or issue is raised

Troubleshooting via MS Teams and assisting Client Advisors with internal issue ticketing system and escalations

Ownership of inbound client queries and additional responsibility for how to training and conducting basic product demonstrations

Liaising with product teams regarding bugs and forthcoming enhancements and soliciting feedback from clients to ensure seamless support and ongoing innovation

Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools

Utilize Salesforce to track all client interactions

What we are looking for:

• Working Hours 8AM EST 5PM EST

• BA/BS degree and previous experience in Client Support (0-2 years)

• Fluency in verbal and written English; knowledge of other foreign languages is a plus

• Experience in finance / investor relations and software support a plus

• Experience in working and/or living in an international working environment is a plus

• Must be proficient in MS Word Excel and Internet applications

• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints

• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues

• Great listening skills and responsiveness

• Personal initiative and ability to prioritize and multi-task efficiently and effectively

• Ability to work independently while still interacting within an integrated team structure

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal