Security Senior Service Technician

Reporting to the Manager Physical Security Systems the SecuritySeniorService Technician supports the installation maintenance repair and operational reliability of physical security infrastructure across Sony Pictures Entertainment facilities. This role focuses on field-based execution and hands-on service delivery to ensure system performance compliance and operational continuity.

The Technician works closely with the Security Technology Group (STG) security integration partnersofficerstaff IT and studio trades tomaintainaccess control video surveillance intrusion detection intercom and related physical security systems.This role is field-focused and execution-driven with advanced programming and configuration responsibilities within delegated authority.

This role executes within Manager-defined standards and project parameters and does not hold strategic architectural or enterprise budget authority.

Key Responsibilities

Service Repair & Preventative Maintenance (Primary Focus):

• Diagnose troubleshoot and repair malfunctioning physical security equipment and associated software.

• Perform preventative maintenance activities to ensure system reliability compliance anduptime.

• Support system resiliency by addressing hardware failures connectivity issues and device-level troubleshooting.

• Perform workin accordance withfederal state and local regulations as well as company safety policies and procedures.

• Follow OSHA safety guidelines and safelyoperateladders scissor lifts and articulating lifts.

• Support Security Technology Group initiatives based on operational priorities and field requirements.

• Serve as the on-site technical lead for field troubleshooting and repair activities.

• Provide guidance and technical support to junior technicians and contractors in the field as.

Installation & Commissioning:

• Install configure and perform advanced programming within access control video and intrusion platforms. Test repair and service IP-based and analog security systems including access control video surveillance intercoms and intrusion/perimeter detection.

• Install and properly mount network accessories (cameras readers intercoms brackets enclosures etc.).

• Read blueprints schematics manuals and wiring diagrams todetermineinstallation procedures.

• Operate systems todemonstratefunctionality andassistin commissioning new installations.

• Support small project coordination efforts under Manager direction.

• Identifyand communicate quality concernsscopeobservations and process improvement opportunities.

• Support installation and maintenance of mechanical security components including gate operators barrier arms mechanical turnstiles and optical turnstiles (as applicable).

Fire / Life-Safety Support (as assigned):

• Support troubleshooting and coordination for fire alarm / life-safety system interfaces that touch securitytechnology (e.g. monitoring relays integrations) in partnership with the Fire/Life Safety team and approved vendors.

• Document findings actions taken and validation steps in the agreed tracker or ticketing system.

Qualifications

Required Skills and Experience:

• High School Diploma or equivalent.

• 5 years of experience supporting physical security system installation and service in a commercial or enterprise environment.

• Strong troubleshooting skills withabilityto isolate hardware software and connectivity issues.

• Familiarity with network fundamentals including IP addressing connectivity and basic network structure.

• Ability to safelyoperatelifts and work at heights.

RequiredCertifications / Programming Experience:

• Certified on Lenel Access Control.

• Certified on Genetec Video Management and Genetec Access Control.

• Certified on Bosch Intrusion Systems.

• Demonstrated programmingproficiencyand ability to troubleshoot and implement solutions within these platforms.

TechnicalKnowledge:

• Advanced knowledge of physical security terminology and operations.

• Familiarity with Sony Hanwha Axis and Bosch video camera systems.

• Experience with 2N intercoms and Code Blue emergency phone systems.

Preferred Certifications & Skills:

• Technical trade certification or vocational trainingpreferred.

• Working knowledge of common security platforms including access control video management visitor management parking systems key management and intercom systems.

• Ability to interpret as-built drawings and other technical documentation.

• Familiarity with fire/life-safety system interfaces and coordination with fire alarm vendors/contractors (e.g. Silent Knight or similar).

• Knowledge of emerging technologies and trends inphysical security systems (e.g. cloud-managed platforms mobile credentials analytics/AI OT/cyber considerations).

Fiscal Responsibility:

• May order parts and materials within Manager-approved spending limits.

• Does not hold project-level or enterprise budget authority.

Supervisory Responsibility:

• No direct reports.

• May coordinate vendorscontractorsand trades during installations or service activities under Manager oversight.