Dedicated Community and Social Moderator

Role Details

Location: Metro Manila
Work Arrangement:Hybrid
Type of Support:Content creation social media management customer communication across different platforms
Contract Duration:Temporary for 6 months
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Expected Start Date: May 21 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

At Crescendo were redefining customer experience through a powerful blend of human expertise and AI-driven solutions

As aCommunity and Social Moderator you will act as the voice of the brand across all customer-facing platforms. Youll be responsible for building engaging and supporting the brands online community while delivering empathetic timely and high-quality customer interactions.

This role sits at the intersection of Customer Experience Operations and Marketing making it ideal for someone creative proactive and highly people-oriented

What Youll Do:

• Respond to customer inquiries across social media platforms (Instagram Facebook TikTok YouTube) community forums chats and email
• Deliver empathetic accurate and brand-aligned support with a focus on positive resolution
• Actively engage with customers fans and content creators to strengthen brand presence and community engagement
• Monitor conversations and identify trends risks and opportunities related to brand perception product feedback or customer experience
• Escalate critical issues such as product concerns trends or potential risks (e.g. product leaks or viral content)
• Collaborate closely with Customer Experience Marketing and Operations teams to ensure alignment and resolution
• Create and maintain response macros and ensure consistency in tone of voice across all platforms
• Gather and share customer insights feedback and recommendations with stakeholders
• Support onboarding/training initiatives if needed during high-volume periods

What We Expect From You:

• 2-3 years of experience in community management social media or customer support roles
• Strong English communication skills (written & verbal)
• Excellent empathy and people skills
• Creative mindset with the ability to engage and connect with online communities
• Fast typing and the ability to handle multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Ability to thrive in a fast-paced dynamic environment
• Proactive and collaborative attitude

What Youll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.