Sales Support Administrator, Contract

The Sales Support Administrator plays an important role in supporting DLLs purpose of partnering for a better world by ensuring customers are onboarded accurately consistently and in compliance with regulatory requirements. This role supports DLLs obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) through disciplined execution of customer identification validation and data integrity processes.

The role works in close partnership with Sales Sales Support Compliance and shared services teams to ensure customers are appropriately identified and verified before DLL enters a transaction. Strong attention to detail accountability for controls and adherence to documented procedures are essential to maintaining DLLs risk standards and audit readiness.

Find out morehereabout how you can unleash your full potential at DLL!

Day to day

This role coordinates closely with a shared services team that supports application entry and onboarding activities:

• Support the endtoend customer onboarding process by managing incoming onboarding packages received via Docusign and shared mailboxes
• Review Customer Onboarding Forms to ensure completeness consistency and alignment with PCMLTFA and internal DLL requirements
• Validate customer legal names addresses registry/incorporation numbers and entity details using approved internal and external sources
• Identify onboarding deficiencies and clearly document and communicate gaps to Sales Support in a timely and professional manner
• Apply established bestefforts validation standards prior to marking onboarding packages as deficient
• Maintain accurate and uptodate records in the PCMLTFA tracker including status changes comments and audit support notes
• Retrieve completed Docusign packages consolidate required documentation and securely archive files in Compliance SharePoint
• Enter customer onboarding data into Trulioo using the appropriate workflow (e.g. corporation individual)
• Confirm ownership structure effective control and authorized signer information aligns with incumbency certificates and onboarding disclosures
• Proactively identify and escalate higherrisk scenarios (e.g. trusts incomplete ownership information questionable exemptions) to Compliance for review
• Demonstrate strong data privacy and informationhandling practices including secure storage and deletion of local files containing sensitive customer information
• Meet service level expectations and turnaround times while maintaining quality and accuracy
• Contribute to continuous improvement initiatives quality checks and crossfunctional collaboration
• Perform other related duties in support of Sales Support and Compliance objectives

Please note this is a 6 month contract opportunity (until the end of December 2026).

All members enjoy

• Two working days per year volunteering for a local charity
• Flexible hours
• Career development opportunities: online learning member development programs Tuition reimbursement program.
• Employee Referral program
• Open concept modern working environment

• Click thislink for an overview of all the benefits in your region

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials:

• Experience in operations compliance onboarding or data entry roles; experience in financial services leasing or financing environments is preferred
• Strong attention to detail with a track record of high accuracy in data entry and document review
• Ability to understand and apply onboarding requirements regulatory forms and procedural documentation
• Comfortable working with trackers workflows and multiple internal systems in a controlled environment
• Strong organizational skills with the ability to manage multiple items simultaneously and prioritize effectively
• Clear and professional written and verbal communication skills particularly when documenting and explaining deficiencies
• Sound judgment and confidence to raise and escalate issues when information is missing inconsistent or unclear
• Ability to work independently while remaining aligned to team objectives and standard processes
• Familiarity with KYC AML or PCMLTFA concepts is a strong asset
• Proficiency with Microsoft Office tools including Excel Outlook and SharePoint

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members

• Health Manage mental emotional and physical health

• Finance Provide learning opportunities to help members achieve personal financial health

• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL we are many things. We are team members family members and community members. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We come from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Burlington ON

Applicable pay range

$23.00/hour

This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits vacation sick leave parental leave possible discretionary bonuses and all other benefits that are subject to eligibility.

• Deadline for application: Thursday May 14 2026

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website:

• DLLs referral program applies

• #LI-AK1

• For more information please contact our Talent acquisition partner April Kim via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.