Changing Room Attendant

Scope Of Position

As a Changing Room Attendant you play a vital role in supporting the Spa Butler team in delivering a seamless discreet and exceptional guest experience. You are responsible for maintaining the highest standards of cleanliness organisation and presentation within all changing areas ensuring they consistently reflect a Forbes Five-Star and LQA luxury environment.

This role requires meticulous attention to detail anticipation of guest needs and a proactive intuitive approach to service ensuring every guest feels recognised cared for and completely at ease.

Responsibilities

Operation

• Maintain impeccable cleanliness and organisation of all changing facilities including lockers showers toilets steam rooms and relaxation lounges (B1 & B4)
• Conduct regular and thorough checks to ensure all areas are fully stocked immaculately presented and fully operational
• Replenish towels robes slippers and amenities promptly and proactively
• Ensure all surfaces floors and wet areas are consistently clean dry and safe adhering to health safety and luxury standards
• Uphold presentation standards that always reflect a Forbes Five-Star and LQA environment
• Support the butlers with any front of house or back of house duties as deemed necessary.

Guest Experience

• Maintain a warm professional and discreet presence within the changing areas delivering service in line with Forbes and LQA standards
• Anticipate guest needs with an intuitive and proactive approach supporting Spa Butlers in delivering a seamless personalised experience
• Recognise returning members and guests ensuring they feel welcomed valued and always acknowledged
• Assist guests with amenities directions and general queries in a calm and confident manner
• Always ensure guest comfort maintaining the highest levels of privacy respect and discretion
• Create a tranquil welcoming environment that enhances the overall spa journey

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Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications :

Qualifications Skills & Experience

Desirable

• Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

Remote Work :

No

Employment Type :

Full-time