Dutch-speaking Client Expert (Trading Platform) to Lisbon, Portugal
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Job Summary
Job Description
Dutch-Speaking Client Expert for Trading Project - Hybrid in Portugal.
Do you want to kickstart your career in finance support for a leading trading platform while living in Portugal Our client is looking for Dutch-speaking professionals to join a customer service team supporting a leading trading/crypto platform.
About the company
Our client is a global leader in customer experience management and contact center services delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do
- Handle inbound customer enquiries via phone chat and email in Dutch.
- Provide support to users of the trading platform including account setup verification deposits/withdrawals and trading features.
- Assist customers with technical issues related to the platform including login problems transaction delays and security concerns.
- Educate users on platform functionalities crypto transactions and best practices for account security.
- Investigate and resolve issues by collaborating with internal teams (technical compliance payments).
- Log all cases in the ticketing system and ensure accurate documentation.
- Maintain a high level of customer satisfaction in a fast-paced environment.
Candidate profile
- Native-level Dutch (C2) and good English skills
- Interest or experience in cryptocurrencies trading or fintech
- Strong problem-solving skills and ability to handle technical queries
- Excellent communication skills with the ability to explain complex topics clearly
- Must have an EU passport or valid residence permit
Employer offers
- Full relocation support including long-term accommodation and a 1.500- welcome bonus
- Full-time contract (40 hours per week)
- Rotational shifts from Monday to Sunday 07:0023:00
- International and multicultural work environment
- Career development opportunities
- Full training provided
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 7000 candidates secure their dream jobs.
About Company
Professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
