AVP Client Services- Real Assets

About Citco

Citco is a global leader in fund services corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.

For more information about Citco please visit

About the Team & Business Line:

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Real Estate team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

Client Relationship & Strategic Management

• Build maintain and deepen professional relationships with clients and key internal and external stakeholders.

• Serve as the primary day-to-day contact for assigned clients and other fund participants.

• Lead strategic client communications including negotiation implementation and ongoing management of Service Level Agreements (SLAs).

• Develop a comprehensive understanding of clients business models fund structures operating environments technology platforms and strategic objectives.

• Maintain accurate and timely client records commentary and updates in internal CRM systems.

Service Delivery & Client Oversight

• Oversee service delivery for a portfolio of Real Assets funds ensuring adherence to agreed SLAs and service standards.

• Coordinate and manage new client onboardings fund launches and changes to existing client structures.

• Prepare and review client-facing deliverables including board reports KPIs scorecards and service performance reporting.

• Review client profitability and accounts receivable positions escalating and addressing negative trends where required.

Operational & Risk Management

• Provide operational support as required to ensure accurate timely and high-quality fund administration and accounting services including:

  • Review of books and records and funds Net Asset Value (NAV) calculations

  • Coordination and review of financial statements and periodic reporting

  • Coordination and review of capital calls distributions investor allocations and capital account statements

  • Support payment processing and transaction flows

• Review risk logs and coordinate incident management escalation communication and resolution.

Business Development & Continuous Improvement

• Maintain a strong understanding of Citcos full suite of products services and business lines.

• Collaborate with Operations and Technology teams to drive process improvements system enhancements efficiency gains and operational risk reduction.

• Stay informed of industry developments regulatory changes and market trends impacting Real Assets and alternative investment funds.

Projects & Commercial Support

• Participate in presentations to existing and prospective clients.

• Contribute to internal projects and strategic initiatives supporting the ongoing growth and evolution of the business.

• Support ad hoc client operational or strategic initiatives as required.

About You:

• Bachelor Degree in Accounting Finance business-related area and/or studying for a professional accounting qualification ( CPA or ACCA or equivalent).

• Minimum of 57 years experience in accounting or financial services sector particularly Real Estate Asset Management or Fund Administration.

• Strong technical understanding of IFRS including general ledger maintenance financial statement preparation and consolidation accounting.

• Excellent communication skills and proficiency in English (both verbal and written).

• Motivated bright and diligent individual who is driven to meet deadlines.

• A team player who is able to manage individual responsibilities.

• Strong business acumen.

• Good client/business relationship management.

• Sound judgment problem solving and analytical skills.

• Proficient with Microsoft Applications (Excel Word Powerpoint).

• Working knowledge of Yardi highly desirable (or other Real Estate system e.g. MRI).

• Real estate fund administration experience is desirable.

Our Benefits

Your well being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nations evolving diversity in the people we hire and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.