Water Loss Prevention Support Officer

About the role

The Water Loss Prevention Team focuses on managing initiatives such as the Bill Shock Program by proactively engaging with residential and non-residential customers.

What the role will involve

• A dynamic and engaging team environment where you get to showcase your problem-solving skills.
• The opportunity to develop new skills across a broad range of customer centric processes.
• A flexible role supporting water use processes across multiple teams

About you

• You actively demonstrate a flexible approach to shifting priorities and demands.
• Demonstrates strong attention to detail ensuring accuracy quality and consistency in all aspects of work.
• Management of your own portfolio of customers through detailed correspondence investigation and analysis of data.
• Highly developed planning organisational and workflow management skills.
• An aptitude to coordinate and liaise with stakeholders to seek win-win outcomes for customers and the business.
• The ability to prepare and process financial allowances and detailed recommendations in the form of briefing notes.
• Proficient skills in Grange Temetra Maximo and My Water.

We are seeking applications from people who are curious adaptable and have a drive to deliver quality outcomes framed by our values.

Sound like a match Apply today

If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical qualification check police clearance and Australian working rights check.

Applications close 11^th May 2026.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at or.

To read our diversity and inclusion statement please visit our website