Sr. Quality Engineering Manager, Quality & Lean

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Inc. originally creating the best-selling Kindle family of products. Since then we have produced innovative devices like Fire tablets Fire TV and Amazon Echo. What will you help us create

The Sr. Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers high expectations during the life of the product. This QEM will focus on product quality after our initial product launch. The successful candidate will establish quality goals and monitor performance investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. Leads quality lessons learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. Their responsibility will require knowledge across a broad scope of quality from factory process controls to customer service complaint handling.

Key job responsibilities
The QEM will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved in shipping product and dont make it into next generation product.
In addition to the work done in the Sustaining phases the QEM will drive continuous improvement in all aspects of the job be able to deal with ambiguity and influence at all levels of the this role you will:
Understand the technology and functionality of consumer electronic products and be able to assess the risk to a negative customer experience so that it can be prevented during development
Be an expert in advanced quality methods and protocol
Lead cross-functional teams in Design for Quality initiatives
Utilize your comprehensive knowledge of standards related disciplines company strategy and goals to ensure a positive customer experience
Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches along with experience innovation and judgment to make decisions that may be based on partial information
Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product development team all the way up through the executive leadership of the company
Align cross-functionally influencing a broad spectrum of stakeholders to deliver on the quality policy
Create standards around which others will operate and build consensus
Determine specific quality related functional milestones during NPI
Analyze field data to determine specific product quality issue

About the team
The Quality and Lean Organization under Lab126 Operations drives quality excellence throughout the product lifecycle by leading efforts that seek to exceed our customers expectations.


- Bachelors degree or above in engineering or equivalent
- 6 years of quality assurance engineering experience
- 4 years of consumer electronics experience
- Experience in product quality and development processes in the consumer electronics industry
- Experience with six sigma tools and Lean techniques
- Experience communicating and handling cross-functional programs including project stakeholders technical program managers and software development teams
- Ability to deliver solutions to complex problems through in-depth data analysis and forensics using methodical approaches such as DMAIC
- Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within factory operations
- Excellent written and oral communication skills in English and Mandarin
- Able to travel within China South Asia countries and the United States

- Masters degree in electrical engineering computer engineering or equivalent
- Experience in technical program management
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience managing multiple internal stakeholders and advising cross-functional teams
- Six Sigma Green Belt or Six Sigma Black Belt certification
- Experience working independently with minimal supervision
- Understanding of technology at the system and commodity level as well as software and usability

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