Registration Officer Ref EE02326

Bereavement Services
Registration Officer - Ref: EE02326
G6: 31537 - 34434 per annum

Hours: 37 hours per week working Monday Friday

Our Bereavement Services team is looking for a full time Registration Officer (37 hours per week) to assist with the day-to-day operation and management of the boroughs crematorium and cemeteries which provides a high quality sensitive service to a wide range of faiths and cultures across the Walsall District. The post will be based at Streetly Crematorium and a uniform is provided.

Under the guidance of the Senior Registration Officer you will be required to join our current team of Registration Officers to assist in the provision of a comprehensive Registration Service within Bereavement Services. This is a varied and interesting role within our team of Registration Officers and will involve duties regarding the processing of documentation in relation to burial cremation and the purchase of memorials.

The role will give advice information and assistance in a sympathetic professional manner as the first point of contact for all bereavement related enquiries from funeral directors and other industry professionals families and the general public via phone email and in person. As part of the reception duties at Streetly you will be required to liaise with recently bereaved families which will include distributing ashes to family members / funeral directors if requested and to work in an environment where there are funerals taking place daily.

The ideal candidate should possess the following:-

• Excellent verbal and written communication skills
• Experience with the receipt processing and reconciliation of payments
• A proven sympathetic and caring manner obtained from working within a sensitive environment
• Good organisational skills
• A flexible approach

If you would like to know more about this role please contact: Jane Preece or Sarah Unwin via

ViewJob Description and Employee Specification

Important note:When completing your online application form you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council we appreciate that AI can be a useful tool for ideas or guidance. However we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal and we really want to understand what makes you unique. Your experiences skills and perspective are what set you apart so please ensure your application as a whole particularly your Supporting Information reflects your own voice.

Closing date for applications:- Monday 11th May 2026

Interviews will be held week commencing 2nd June 2026