Operations Analyst, Technology Vendor Management (17M)

EQ Bank

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 800000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$142 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

Purpose of the role

The Operations Analyst is a critical supporting role responsible for day-to-day operational activities related to Technology Vendor Management and Software Asset Management (SAM). The position focuses on ensuring that technology vendors comply with EQB vendor management framework and that software assets are properly allocated tracked and compliant. The ideal candidate should have knowledge and experience in the SAM practice and SAM tools such as ServiceNow as well as the principle of vendor management.

The Work!

Continuous Monitoring:monitor softwarerequests generated by usersand process according to the existing SAM workflow within the required service level.

Administration of Software Asset:maintain the record of EQB software assetsin ServiceNow to ensure compliance withusage policiessuch asaccurate record keeping ofentitlement allocationreclaim and installation.

Collaboration with TWS Procurement Vendor & Legal:Work closely withTWSProcurementVendor Managementand Legal departmentsregardingsoftware asset deploymentprocurementand compliance.

Administration of SAM Platform:Act as the primary administrator for theexisting and newSAMtool(s) managing access configurations and updates.

Reporting and Analysis:Generate regular reports on software utilization compliance and performance metrics.

Technology VendorOnboarding:conduct and support vendor onboardingacross various systemsensuring accuratedatais entered such asgeneral vendor information and banking information

ContractLifecycleManagement:assist with contractmanagement renewal and vendor performance reporting conduct quality control during contract registration process

Purchase OrderCreation:create or assist business users with PO process ensuring alignment withprocuringandfinancial delegationpolicy such asapprovedbudget andproper approvers

Invoice Submission:collaborate closely with Accounting/Finance to support invoice validation reconciliation and issue resolution

Operational and Financial Data:maintain accurate records in vendor management

Your Experience!

Abachelors degree in information technology Computer Science or related fieldor relevant experience

2 years of experience working in a SAM practice or Vendor Management.

Proficiency in Microsoft suite of tools (Excel PowerPoint Outlook Teams OneNote).

Experience in Software Asset Management (SAM):understanding of SAM principles practices and methodologies.

Technology Infrastructure:Knowledge of IT infrastructureITLE including-IT service management and major change with tools such as VMware ServiceNow Microsoft Admin Portal Intune SCCM and Azure is preferred.

Analytical and Problem-Solving Skills:Ability to analyze complex data and resolve related issues.

Report Writing and Data Analysis:Proficiency in generating detailed reports and conducting data analysis.

Cost Management:Identifying cost-saving opportunities and optimizing resource utilization.

Communication Skills:Strong written and verbal communication especially explaining technical details to non-technical stakeholders.

Collaboration and Teamwork:Effective teamwork and collaboration across departments.

Attention to Detail:Meticulous attention to detail for accuracy.

Proactive and Resourceful:Taking initiative and working independently.

Compliance and Licensing Knowledge:Understandingsoftware licensing complianceand industry standards.

Customer Service Orientation:Managing stakeholder needs effectively.

Adaptability:Adjusting to new challenges and changes in the work environment.

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...