Cloud Specialist

The Associate Cloud Specialist supports the administration and day-to-day operation of Hylands incident response and on-call tooling. This role focuses on configuration support incident readiness integrations and operational hygiene working under the guidance of senior management and solution owners. The ideal candidate is detail-oriented calm under pressure and comfortable working across engineering IT and operations teams to ensure our incident tooling runs reliably and consistently.

Your Role Responsibilities Heres What Youll Do.

• Support the administration of Hylands incident response tools such as PagerDuty and/or FireHydrant handling support cases to assist teams with configuration usage and issue resolution.
• Maintain configure and update tool configurations incident response integrations notification and on-call process standards and usage reporting and analytics.
• Support upgrade efforts and testing maintaining documentation and backing up current configurations and setup.
• Assist with access requests permissions user onboarding/offboarding and license management.
• Support alert routing updates escalation adjustments and noise reduction efforts to ensure reliable and consistent incident tooling operations.
• Work with vendors as needed to resolve configuration and usage issues and keep end-user and admin documentation current.

Technology Tools

• PagerDuty
• FireHydrant
• xMatters
• DynaTrace
• Azure
• AWS

Role Essentials

• 13 years of experiencesupporting incident management or IT Support Operations with familiarity with on-call and incident response concepts.
• Experienceworking with SaaS platformsin a support or admin capacity.
• Comfortablesupporting systems integrated with cloud platformssuch as Azure and/or AWS.
• Strong communication skillsand ability to work under pressure across engineering IT and operations teams.
• Detail-orientedwith a calm demeanor under pressure and able to work consistently and reliably across cross-functional teams.

What Wed Like to See (Preferred Skills)

• Hands-on exposure to PagerDuty DynaTrace FireHydrant xMatters or similar tools.
• Experiencesupporting alert integrationsfrom monitoring platforms.
• Understanding ofbasic ITSM ITIL or SRE practices.
• Ability tomaintain and improve testing scenariosand validate for troubleshooting configuration changes and upgrades.
• Experiencemanaging user access permissions and license managementwithin SaaS-based incident management platforms.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.