Senior IT Support Specialist

• Act as the 1st line and 2nd line IT Support within the company and be flexible for rotational shifts (APAC EMEA CST)

• Work with the infrastructure team to manage and maintain our organisations key platforms such as Atlassian Slack and Google Workspace etc. as an SME.

• Try to identify improvement areas in the assigned platform and also find where we can reduce manual efforts with automation

• Conduct training sessions and workshops to ensure effective use of IT systems and tools(assigned platform).

• Work with the Infosec team to ensure the security and integrity of IT systems through regular maintenance and updates.

• Collaborate with other departments to achieve the departments objective.

• Provide advanced technical support to end-users resolving complex hardware software and network issues.

• Stay up to date regarding IT technology and solutions.

• Support and drive the implementation of ITIL processes including Incident and Problem management.

• Collaborate with the team to develop and document standard operating procedures (SOPs) and knowledge base articles to improve efficiency and facilitate knowledge sharing.

• Participate in IT projects and initiatives such as system upgrades migrations and implementations ensuring smooth transitions and minimal disruption to users.

• Maintain accurate records of support activities including incident reports resolutions and technical procedures documentation.

• Support our departments objective to Innovate Optimise and Automate.

Qualifications :

Must have: 

• Bachelors degree in information technology Computer Science or a related field (or equivalent work experience).

• Extensive experience (5 years) in providing technical support or similar in a corporate environment with a focus on troubleshooting complex IT issues.

• Understanding of Okta and SaaS applications and environment.

• Strong knowledge of operating systems (e.g. Windows macOS Linux would be a benefit) software applications and hardware components.

• 3 Years of work experience or a strong understanding of Atlassian/Slack/Google Workspace.

• Interest and experience in developing and improving automation for Google Workspace and Atlassian or Slack etc.

• Excellent problem-solving and analytical skills with the ability to think logically and approach issues systematically.

• Strong communication and interpersonal skills to effectively interact with users at various technical levels.

• Ability to work independently and prioritise tasks in a fast-paced environment while maintaining attention to detail. Mutitasking

Nice to have:

• Experienced/skilled/trained with ITIL Foundation 4 or have taken an exam.

• Experience with a ticketing system (Service Cloud Zendesk Jira etc.)

• Experience with IT security tasks such as vulnerability management.

Additional Information :

This position is a full-time position with a hybrid model meaning minimum 3 days in the office.

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Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Remote Work :

No

Employment Type :

Full-time