Business Control Manager – Business Continuity Coordinator

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls identifying issues and control improvements for remediation and building out actions plans and milestones.

The candidate will support the Platform Risk & Tactical Response Team responsibilities include working with teams to facilitate and execute deliverables related to Specialized Consumer Client Solutions Third Party Management Onboarding and evaluation vendor relationships.. This role is critical in ensuring audit readiness maintaining high-quality standards and driving consistent execution across end-to-end engagement activities. The ideal candidate will be a strong communicator proactive problem solver and experienced in managing complex regulatory and audit interactions. The BCM will provide support of third-party dependencies within SCCS and may include members from Global Third Party Program FLU Third Party Engagement managers and FLU Third Party Executives. This role will maintain the relationship between the enterprise and a third party that provides a product or service to the enterprise. A business function may depend on critical third parties to operate. Business Function Experts work with Third party experts to ensure third party critical dependencies/enablers are identified workarounds are considered and documented and replacement strategies are documented.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Specialized Consumer Client Solutions Third Party Management & Vendor relationships to enterprise-wide standards
• Work closely with Business Continuity partners FLU Leader SMEs TPEMS and EVMS to identify vendor risk criticality and available workarounds and/or exit strategy.
• Manage vendor performance mitigate risk and maintain controls per enterprise standards.

Other responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution case management and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams internal audits and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications

• Demonstrates leadership leading through change and process improvements to deliver results
• Strong analytical capability to drive root cause analysis demonstrate attention to detail deliver concise and value-added reporting
• Demonstrated creative resolution development problem solving and follow up skills
• Self-starter able to work independently with minimal oversight and guidance
• Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Strong organization skills including the ability to manage multiple responsibilities prioritize and meet deadlines
• Strong communication and presentation skills
• Must be proficient in advanced MS Excel functions PowerPoint Word

Desired Qualifications

• Bachelors degree
• 3-5 years of Business Continuity experience
• Knowledge of Consumer Investments Operational processes
• Ability to review data and provide analytical perspective
• Advanced Excel and PowerPoint skills

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring Surveillance and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week:

Pay Transparency details