First Nations Traineeship Program (IT Service Desk)

THE TRAINEESHIP PROGRAM

Our traineeship program generally completed over a 12-month period is an education pathway open to Aboriginal and Torres Strait Islander peoples that combines formal learning with on-the-job training to provide relevant and valuable industry skills alongside a qualification.

There are 3parts to the traineeship program:

1. Work Experience

You will be akey member of our Kinetic IT team directly supporting our customers.

1. Formal Learning

You will be supported in completinga Certificate III in Information Technology or Business through weekly instructor-ledsessions with our training provider and given opportunities to put into practice what you are learning.

1. Mentor Support

You will have access to mentor support througha specialist Indigenous mentorship provider. You will havemonthly catch ups tocheck in andsee how you are going with the role and yourlearning journey.

THE WORK EXPERIENCE

Service Desk Technician

As a Service Desk Technician youll be the first point of contact for users needing technical support helping resolve common IT issues like password resets system access and basic troubleshooting. Youll provide professional customer-focused service over phone email or chat logging and escalating tickets as needed while following structured processes. Its a great fit for someone who enjoys solving problems working with people and wants to build real-world experience in IT.

What Youll Bring to the Table

• A can-do attitude
• Willingness to learn
• Strong work ethic
• Good communication skills
• Team player mindset
• Attention to detail
• Customer-focused approach

ELIGIBILITY

This identified traineeship is open to Aboriginal and Torres Strait Islander peoples in VIC.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

At Kinetic IT were driven by a shared passion for technology customer success and community impact.

With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer. See our Reconciliation Action Plan here.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
• Celebrate together Social events cultural celebrations end-of-year functions and more.
• Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to You can learn more about our culture and crew online at .

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