Student Support Agent – EdTech
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Student Support Agent EdTech $380$580 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Flexible some overlap with US EST or UK GMT for peak support hours
Salary: $380$580 USD/month
Contract: Full-time permanent
About the company
Remote World is partnering with a US-based online learning platform to hire for this role. They host courses from over 10000 instructors and serve 300000 students globally from career changers to university students. When learners hit a problem they need fast helpful support to stay on track.
The role
Youll help students get the most out of the platform resolving technical issues answering questions about courses and billing and making sure nothing gets in the way of their learning. Youll work via live chat and email and be the friendly face of the product.
What youll do
- Handle inbound queries from students via live chat and email
- Troubleshoot access video playback and account login issues
- Help with billing refund requests and subscription changes
- Escalate technical bugs to the product team with clear reproduction steps
- Update the help centre with answers to questions that come up repeatedly
What youll need
- Excellent written English clear patient and encouraging
- Comfortable explaining technical steps to non-technical users
- Organised and able to manage a support queue independently
- Genuine interest in education and helping people learn
Nice to have
- Experience in edtech e-learning or academic support
- Familiarity with helpdesk tools (Intercom Freshdesk or similar)
- Background in teaching tutoring or student services
What youll get
- $380$580 USD/month based on experience
- Fully remote with flexible hours
- Meaningful work you help people achieve their learning goals
- Paid leave
- Path to Senior Support or Customer Success roles
Apply with your CV and a short note on why youd enjoy supporting students.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
