Help Desk Engineer- LAX

About You:You thrive in a structured process-driven environment and believe that following well-defined workflows leads to the best results. You take ownership of your work hold yourself accountable and seek out candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role.7 years of experience handling T1-2 IT support requests Experience with common helpdesk tools and ticketing systems Knowledge of cybersecurity risks and best practices for protecting sensitive data and systems Experience documenting procedures troubleshooting steps and resolutions Skills:Experience with: Microsoft AZ-800 Identity and Access Administrator Associate and Security Operations Analyst Associate; VMware Certified Technical Associate Sophos Central Endpoint and Server Engineer UniFi Network Datto Advanced Technician Veeam Backup and Replication Ironscales Mail Administrator Experience troubleshooting and managing without supervision: All skills from Tier I plus: Cisco Meraki Solutions Specialist Sophos XG Firewall Engineer Ubiquiti Enterprise Wireless Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator Comptia A Understanding of IT systems hardware software and networking concepts to quickly diagnose and resolve most technical issues Strong focus on customer satisfaction de-escalating customer frustration as needed Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated Managing multiple tasks simultaneously prioritizing and meeting deadlines Ability to collaborate effectively with other team members Willingness to adapt to change and interest in professional growthAbility to follow detailed processesAbout Us:AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are:We do what we say well care about the are generous with what we enjoy the people we work choose compassionate Responsibilities: Help Desk Support Incident ChangeRequest Management After-Hours On Call Rotation Quality Assurance Documentation