Lead, Payment & Fraud Operations

ShopBack

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

Your Role
ShopBack is achieving rapid growth in its core products while in parallel breaking new ground with thedevelopment of new product lines and strategic initiatives. We are looking to bring on board a Paymentand Fraud Operations Lead someone who is passionate about fighting fraud and online affiliateabuse identifying new trends and typologies across both domains and implementing strategies tomitigate these risks.
This individual should be naturally curious and passionate about risk prevention: if something seems offyou want to investigate whats going on and solve root problems.

Your journey ahead:

Team Leadership

Lead mentor and develop a team of fraud operations analysts setting clear goals and driving performance
Act as the primary point of escalation for complex fraud and abuse cases within the team

Strategy & Governance

Define and own the fraud operations strategy roadmap and operating model across markets
Establish and continuously improve fraud-related processes policies and playbooks
Own fraud and chargeback KPIs; provide regular reporting and insights to senior stakeholders

Fraud Operations

Oversee the identification investigation and remediation of customer fraud and abuse cases
Identify gaps in current controls and drive enhancements to prevent recurrence
Understand card scheme rules and regulations; ensure fraud and chargeback rates are maintained within thresholds
Manage chargeback disputes end-to-end coordinating with internal partners to minimise losses

Cross-functional & Vendor Management

Partner with Product Engineering Risk and Compliance to embed fraud prevention into platform features and policies
Evaluate and manage fraud tooling vendors; lead business reviews and optimisation initiatives
Collaborate with commercial and operations teams to customise fraud risk techniques across different markets and payment methods

Essentials:

5 years in fraud operations payments risk or a related field with at least 2 years in a teamlead or people management capacity
Strong understanding of global payment systems fraud typologies chargeback processes and scheme rules
Hands-on experience with fraud prevention platforms (e.g. real-time decisioning tools rules engines)
Experience in online affiliate abuse detection and prevention including familiarity with affiliate fraud patterns such as order injection cookie stuffing and link manipulation
Data-driven mindset able to synthesise large datasets into actionable insights and recommendations
Proficient in SQL for data querying and analysis; familiar with AI tools and automation platforms to enhance fraud detection and operational efficiency
Excellent stakeholder management and communication skills across all levels
Comfortable operating in a fast-moving ambiguous environment with regional complexity

ShopBackers DNA

Grit - We tackle all challenges head-on working together to solve problems and achieve success.
Hunger - We value hard work and having relentless drive.
Speed - We move fast and have a bias for action all to deliver maximum impact.
Impact - We focus on results always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset constantly striving to learn improve and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid open and collaborative culture where feedback is valued for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting emailprotected.

Our JourneyThe ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members m...