ITS Student Technician II

Position Summary
Career Readiness Learning Objectives: Communication - The Student Technician II will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. Critical Thinking - The Student Technician II will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person over the phone or via remote interaction with the clients computer. This competency relates to the ability to resolve IT support requests effectively demonstrate resourcefulness and independently tackle technical issues faced by the Gannon community. Responsibilities: Provide a high level of quality Information Technology (IT) support to the Gannon community. Demonstrated ability to resolve support requests during first call or interaction. High level of Service Level Agreement ( SLA ) satisfaction Independently provide Tier I and Tier II Information Technology support via phone virtual interaction in-person interaction to assist students faculty staff retirees and alumni. The time commitment for this position is 10 to 30 hours per week.

Physical Demands
Reasonable amount of lifting required moving computers and delivering paper: Able to lift up to 50 lbs. Position requires sitting for the majority of the shift typing making and receiving phone calls to provide client support.

Required Qualifications
Current student in good academic standing. Strong communication skills. Resourceful and reliable active listener capable of following directions. Excellent computer skills. Punctual capable of managing a schedule with good time management skills.

Preferred Qualifications
Candidates for consideration must have prior work experience with the Gannon University ITS Department.