ASC Assurance and Improvement Officer Ref SS00526

ASC Assurance & Improvement Officer - Ref: SS00526

Grade: G6 31357- 34434 pa x 2 posts

Are you passionate about driving improvement and making a meaningful difference in Adult Social Care This rewarding role offers the opportunity to champion assurance quality enhancement and inspection readiness. Youll work closely with the Assurance & Business Manager and a dedicated team to ensure services consistently exceed standards harness evidence-based approaches and foster a culture of continuous improvement. If you thrive on maintaining robust quality assurance systems analysing performance to uncover opportunities learning from feedback and keeping services inspection-ready this position will enable you to make a real impact. Youll engage in purposeful analysis insightful reporting collaborative stakeholder interaction and practical improvement initiatives that contribute to better outcomes for our community.

About this job:

The Adult Social Care Assurance & Improvement Officers support the assurance and improvement team to implement and monitor quality assurance systems in Adult Social Care ensuring compliance and readiness for inspections. The role involves resource and project management focused on service improvements.

Key duties: Produce advice and guidance on quality assurance analyse reports monitor service performance manage information systems support inspection preparations and ensure compliance with data protection and risk management.

Quality assurance and reporting: The officers are responsible for generating quality assurance reports presenting data for meetings and maintaining up-to-date content on the adult social care website. The role supports the development of directorate strategies contributes to business continuity planning and aids learning from complaints compliments and FOI requests.

About you:

You will have experience working in anAdult Social Care or Health environment with a focus onquality assurance compliance or improvement activity. Youll bring a strong understanding ofCQC requirementsand theCare Act 2014 and how these translate into daytoday practice. You will be confident analysing data and reports supporting inspections and reviews and using learning from complaints compliments and performance information to drive improvement. Experience ofproject support managing change and working collaboratively with a wide range of stakeholders is essential alongside clear written and verbal communication skills.

What we can offer:

• A competitive salary and generous annual leave
• A supportive and collaborative working environment.
• Access to a range of learning and development opportunities.
• Hybrid working arrangements and Flexible Working/Flexi Time Policies to support you in meeting the needs of the business and maintaining a good work/life balance.

Learn more about our benefits at Format

Previous applicants need not apply.

All interviews for this position will be held face to face as we believe this offers the best experience for candidates and panel members.

If you would like to know more about this role please contact: Seanna Lassetter or Emma

Closing Date for Applications: 5^th May 2026

View Job Description and Employee Specification

Important note: When completing your online application form you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement you will not be also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see ourInformation for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council we appreciate that AI can be a useful tool for ideas or guidance. However we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal and we really want to understand what makes you unique. Your experiences skills and perspective are what set you apart so please ensure your application as a whole particularly your Supporting Information reflects your own voice.

This post is covered by the Governments Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of a Disclosure & Barring Service (DBS) check is a requirement for this role.

For further reasons to join us please visit: Experience:

Unclear Seniority