Supervisor Lab Logistics & Dispatch

Monday - Friday 2:00 p.m. - 10:30 p.m. On call on a rotational basis; approximately 1 week per month.

Pay Range

MAJOR RESPONSIBILITIES

• Assumes responsibility for the day-to-day operations of the department including providing work direction expertise and guidance to staff. Provides oversight on all aspects of the courier/dispatch process ensuring patient specimens are picked up timely transported appropriately and delivered to the various sites for patient testing. May perform any of the following: courier pickups or route coverage dispatch coverage and customer visits as needed.
• Maintains financial accountability within the department by managing department assets equipment supplies and staff scheduling and vendors. Determines organizational /staffing requirements and schedules courier services to support patient-care testing needs. Adjusts schedules to meet workflow requirements and to improve service effectiveness. Evaluates productivity and develops and implements process improvement plans while reducing costs.
• Coordinates orientation training and competency for staff. Assists the director in the development implementation and improvement of laboratory logistics policies procedures and processes. Ensures compliance with current policies procedures and standardization and/or consolidation decisions.
• Serves as a technical resource for internal / external customers on logistics workflows. Ensures quality measures regulatory accreditation compliance and competency standards are met for logistics services. Ensure effective and timely implementation of all logistics daily operational goals for courier and dispatch activities. Develop and initiate monthly reports having required project or system timelines and productivity measurements.
• Conducts staff meetings and addresses employee concerns and suggestions and customer service issues. Participates in appropriate projects committees and technical advisory teams. Executes any assigned tasks on time and comprehensively.
• Maintains current knowledge of the integrated computer systems as they relate to logistics courier and dispatch operations. Adjusts routes as needed and provides input to the director on optimal route design resource allocation and equipment that staff needs to continually improve and adjust to changing customer needs.
• Performs human resources responsibilities for staff which includes coaching on performance completes performance reviews and overall staff morale recommends hiring compensation changes promotions corrective action decisions and terminations.
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions and the actions of employees supervised comply with the policies regulations and laws applicable to the organizations business.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• License/Registration/Certification Required: Valid Drivers License
• Education Required: Associate degree in Business or related field (or equivalent knowledge)
• Experience Required: Typically requires 2 years of leadership experience in logistics or supply chain.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Demonstrates ability to direct staff on department daily activities.
• Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.
• Ability to function well under pressure and conditions of frequent interruptions.
• Experience and working knowledge of logistics operations and computer systems. Proficiency in the Microsoft Office Suite (Word PowerPoint Excel) or similar products
• Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously
• Demonstrates a willingness to work a flexible schedule which may include working an alternative site or shift assignment
• Maintaining a valid drivers license in good standing per AHs insurance underwriters eligibility guidelines

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• This position requires travel therefore will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Ability to work flexible hours based on department expectations for a 24/7/365 operation
• Frequently lifts 20lbs. Occasionally lifts up to 50lbs.
• May be exposed to biological and/or chemical agents
• Must be able to sit stand bend and walk the majority of the work day
  
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program