Cloud Incident Management Lead | Cloud Operations, Incident Response, Security, Automation, Multi-Cloud Support

Job Summary
Synechron is seeking an experienced Cloud Incident Management Lead to oversee operational resilience incident response and support for cloud-based enterprise systems. This role involves managing complex cloud environments across AWS Azure and Google Cloud coordinating incident resolution efforts and implementing proactive measures to minimize downtime. The successful candidate will drive continuous improvement in incident response processes develop strategic support frameworks and build strong stakeholder relationships to uphold enterprise operational excellence.

Software Requirements

• Required:

  • Hands-on experience supporting enterprise cloud environments in AWS Azure or Google Cloud Platform (GCP) (minimum 5 years)

  • Knowledge of cloud infrastructure components including compute network security and storage services

  • Experience with cloud automation scripting (PowerShell Bash Python) and support tools (CloudWatch Cloud Logging Cloud Monitoring)

  • Familiarity with incident and problem management tools such as ServiceNow Jira or equivalent

  • Strong understanding of cloud security best practices including IAM encryption and compliance standards (e.g. GDPR HIPAA PCI DSS)

  • Proficiency in monitoring and alerting tools for cloud environments (e.g. Datadog Prometheus Grafana Splunk)

• Preferred:

  • Experience with DevOps or SRE practices supporting incident prevention automation and resilience

  • Knowledge of infrastructure as code tools like Terraform or CloudFormation

  • Exposure to multi-cloud or hybrid cloud management solutions

Overall Responsibilities

• Lead incident response and resolution for cloud infrastructure supporting enterprise applications minimizing service disruptions and downtime

• Develop refine and implement incident management frameworks escalation procedures and root cause analysis processes

• Collaborate with technical teams to support deployment support and disaster recovery planning

• Automate incident detection and remediation workflows supporting proactive and predictive operational practices

• Monitor system health performance and security alerts to diagnose and resolve issues efficiently

• Conduct post-incident reviews track KPIs and drive continuous improvement initiatives to enhance operational resilience

• Establish and enforce cloud security protocols compliance standards and best practices

• Foster strong stakeholder relationships through regular reporting strategic planning and collaborative problem-solving

Technical Skills (By Category)

• Cloud Platforms:
  AWS Azure GCP (supporting monitoring incident response security)

• Support & Automation Tools:
  CloudWatch Cloud Logging Cloud Monitoring Datadog Prometheus Splunk Terraform CloudFormation

• Scripting & Automation:
  PowerShell Bash Python for automation and operational workflows

• Security & Compliance:
  IAM policies encryption standards security auditing tools support for relevant standards (GDPR HIPAA PCI DSS)

Experience Requirements

• At least 5 years supporting cloud environments in enterprise or large-scale operations

• Proven expertise in incident management root cause analysis and system troubleshooting in multi-cloud or hybrid environments

• Experience supporting mission-critical applications supporting business operations ideally within regulated industries (financial healthcare etc.)

• Demonstrated success in automating incident detection resolution and preventive workflows

• Industry experience in supporting high-availability mission-critical systems

Day-to-Day Activities

• Monitor cloud environment health review alerts and analyze logs for early incident detection

• Respond to and resolve system outages security threats and performance issues promptly

• Lead incident investigations root cause analysis and develop corrective action plans

• Automate incident response processes and support proactive monitoring solutions

• Support deployment activities disaster recovery drills and environment change management

• Document incident procedures troubleshooting steps and operational workflows

• Conduct regular support meetings post-incident reviews and support strategy sessions

Qualifications

• Bachelors or Masters degree in Computer Science Information Technology or a related discipline

• 5 years of experience supporting cloud infrastructure operations incident management and security

• Certifications such as AWS Certified Solutions Architect Azure Solutions Architect or equivalent are preferred

• Proven ability to lead incident response teams and improve operational resilience in cloud environments

Professional Competencies

• Strong analytical and troubleshooting skills for complex cloud incidents

• Effective communication skills for stakeholder updates and cross-disciplinary collaboration

• Leadership qualities to guide incident response teams and foster a culture of operational excellence

• Strategic mindset for continuous improvement of incident management and support processes

• Adaptability to evolving cloud technologies security standards and industry best practices

• Time management and organizational skills to handle multiple incidents and support activities efficiently

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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