eDiscovery Data Specialist

Hybrid: (23 days onsite)

Reports to: Director Strategic Accounts

Salary Range: $ /year

ABOUT NEXTPOINT

Nextpoint builds transformative software and services for the legal industry making eDiscovery case management and litigation prep simple fluid and affordable for law firms of all sizes. Our secure cloud-based platform lets teams start document review in minutes backed by powerful analytics an intuitive interface and best-in-class security at every point.

Were problem solvers simplifiers and challenge seekers united by a shared goal: a great team culture and satisfied clients. Were headquartered in Chicagos Ravenswood neighborhood and proud to have been named one of Built Ins Best Startups to Work for in Chicago five years running ().

RESPONSIBILITIES

Data Operations & Technical Execution

• Master Nextpoint platform features and functionality to execute complex data imports and legacy system migrations with precision and efficiency

• Develop and maintain Python scripts to automate load file manipulation data transformation processes and workflow optimization

• Utilize advanced Excel functions (VLOOKUPs macros nested formulas) and third-party conversion tools to clean manipulate and convert complex data files across multiple formats (DAT OPT CSV LFP)

• Coordinate physical data transfers by shipping and receiving hard drives containing client data for imports migrations and secure storage while maintaining chain of custody data integrity confidentiality and security

• Generate custom reports and data analytics to support client case strategies and internal operational needs

• Evaluate and process collected data to determine optimal import pathways into the Nextpoint platform

Client Communication & Consultation

• Serve as a technical point of contact for clients facing complex data challenges providing expert consultation and strategic guidance

• Review incoming service request tickets and provide accurate cost estimates for client approval including prompt revisions to estimates when scope changes or unexpected complications arise

• Translate technical concepts into clear actionable guidance that ensures successful adoption and effective use of eDiscovery and case management tools

• Conduct client meetings to assess data requirements discuss project scope provide progress updates and address technical concerns

• Collaborate cross-functionally with engineering product and sales teams to deliver seamless client experiences and resolve escalated issues

• Maintain regular communication with stakeholders to ensure alignment on project timelines deliverables and expectations

Workflow & Ticket Management

• Manage and prioritize personal data intake queue through Zendesk ticketing system ensuring deadlines are met and projects progress efficiently

• Track and document all billable hours with 100% billability requirement distinguishing between client-facing and internal work

• Maintain organized workflows to balance multiple concurrent projects while meeting tight deadlines in a fast-paced environment

• Escalate complex technical issues to Software Engineering teams when necessary serving as the liaison between clients and technical resources

QUALIFICATIONS

• 13 years of experience in data operations eDiscovery technical support or a related field.

• Bachelors Degree in Engineering Technology Business Legal or a related field or equivalent experience.

• Advanced Excel skills (VLOOKUPs macros nested formulas) with hands-on experience manipulating complex datasets.

• Familiarity with document load file formats (DAT OPT CSV LFP) across macOS and Windows including use of third-party conversion tools.

• Strong technical troubleshooting skills data file issues network problems and platform-level challenges.

• Experience with ticketing systems (Zendesk Jira or similar) and managing concurrent workflows.

• Ability to translate complex technical concepts into clear actionable language for clients written and verbal.

• Proven ability to meet tight deadlines with exceptional attention to detail.

• Client-service mindset with strong organizational skillsyou take ownership of what clients need and follow through

BENEFITS & PERKS

• Competitive pay commensurate with experience

• Flexible hybrid schedule (23 days onsite)

• Comprehensive health coverage medical (BCBS PPO and HDHP/HSA options) dental and vision (Guardian)

• Health Dependent and Transit FSA

• Generous PTO paid holidays flexible summer hours quarterly mental health days and floating holidays

• Annual professional development stipend

• Monthly flexible benefit stipend

• 401(k) with company match

• Free in-office lunch (3 days a week)

• And more!

EQUAL OPPORTUNITY EMPLOYER

Nextpoint is an equal opportunity employer. We actively work to build a diverse team and encourage candidates of all backgrounds including people of color and LGBTQ individuals to apply. All applicants are considered without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability.

Dont see the right role Apply anyway were always looking for high-performing curious entrepreneurially-minded people to grow with us. Check out our client reviews on G2 and Capterra.