Transcend Customer Service Value Stream Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Ethicon a member of the Johnson & Johnson family of companies is currently hiring a Transcend Customer Service Value Stream Lead to join its dynamic team.

Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates.

About Medtech

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains. This program will simplify the Med Tech ERP landscape standardizing processes to have a cost-effective fit-for-purpose digital backbone that will enable us to support the MedTech business with agility.

This position is responsible for ensuring that the established global Transcend Order to Cash (OTC) template effectively supports the North America Customer Service organization. The Senior Analyst will serve as a member of the Value Stream team collaborating with Business Unit subject matter experts and cross-functional stakeholders to drive process alignment facilitate testing ensure data readiness and promote business adoption.

Key Responsibilities

Solution Confirmation

• Assist the Senior Manager Customer Service Value Stream by identifying and documenting gaps in solution design utilizing Jira for accurate tracking and record-keeping.
• Plan and participate in workshops working sessions as well as training and educational events engaging multiple stakeholders to ensure effective collaboration and alignment.

Testing and Quality Assurance

• Collaborate with subject matter experts (SMEs) to prepare and document robust test scenarios and relevant test data.
• Coordinate with SMEs and business testers to guarantee comprehensive test coverage across processes.
• Support defect management through triage root cause analysis and resolution tracking ensuring issues are promptly addressed and mitigated.
• Identify and raise process gaps risks and inefficiencies providing recommended solutions for improvement.
• Validate that deployed solutions fulfil business requirements and are ready for implementation.

Data Readiness and Deployment

• Complete data readiness tasks including cleansing validation and alignment of data to support deployment activities.
• Partner with data business and IT to ensure the accuracy and completeness of all required data objects.
• Ensure preparedness for testing cycles and deployment milestones facilitating seamless transitions.

Process Adoption and Integration

• Assess and communicate process-level change impacts to relevant stakeholders.
• Support the development of training and readiness plans acting as a change agent to promote adoption and understanding across the business.
• Partner with Customer Service Supply Chain Finance and IT teams to maintain alignment and integration across upstream and downstream processes.
• Communicate cross-functional dependencies risks and impacts to ensure transparency and proactive management.
• Assist in cutover planning and execution activities supporting training delivery and end-user onboarding as needed.
• Provide operational support during go-live phases ensuring smooth business continuity.
• Drive accountability for deliverables timelines and quality within scope raising risks issues and decisions with clear recommendations to the Value Stream Senior Manager.

Qualifications

Education: A minimum of a Bachelors degree and/or equivalent University degree is required; An advanced degree Masters is preferred.

Required

• Minimum four (4) years of relevant professional experience.
• Experience in Order-to-Cash Customer Service or Supply Chain processes.
• Solid understanding of SAP including Sales & Distribution Billing and Order Management modules.
• Strong analytical and problem-solving abilities.
• Capability to prioritize and deliver results in a fast-paced evolving environment.

Preferred

• Knowledge of JIRA
• Experience in MedTech and/or Customer Service processes
• Exposure to testing cycles (BST/UAT) data migration and deployment activities.
• Familiarity with S/4HANA Transcend or similar transformation programs.
• Understanding of CSV SDLC or GxP environments.

Other:

• May require up to 25% domestic and/or international travel to other sites and locations

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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