Student Worker or Graduate Assistant (IT Help Desk) Regent University students only

Regent University

Job Location:

Virginia Beach, VA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Provide software hardware and systems support to Regent University faculty staff and students by responding to support calls voice messages and e-mail directed to the Help Desk
Manage and track issues using the IT ticketing system
Escalate support incidents to the appropriate IT staff group when necessary
Answer phone calls and e-mails in a professional courteous manner
Work closely with other IT Departments to resolve issues effectively

Requirements:

Must be a Regent University student
Dependable and prompt
Strong customer service skills and a desire to help others
Excellent verbal and written communication skills
Ability to work in a team environment
Ability to problem solve
Proficiency with Window operating systems Microsoft Office and web browser technology
Ability to follow written and verbal instructions
Commitment to Regents core values of Excellence Innovation and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran full Non-Discrimination Policy clickhere.

Benefits

Not benefits eligible.

#LI-DNI

Required Experience:

Junior IC

Responsibilities:Provide software hardware and systems support to Regent University faculty staff and students by responding to support calls voice messages and e-mail directed to the Help DeskManage and track issues using the IT ticketing systemEscalate support incidents to the appropriate IT staff...