Customer Service Rep IV
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.Represents company to external and internal customers answers product-related questions traces lost shipments
interprets and clarifies customer orders for the shipping department takes orders or registrations and when necessary may
connect customers to appropriate support or field staff.
May manage web-based ordering or registrations confers with management regarding customer credits returns goods for
credit identifies quality assurance complaints and writes price differentials on mail orders.
May approve allocation of stock in short supply special price quotations and bids pricing allowances deductions and
adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange) forecasting replenishment and
inventory systems focusing on stock and allocation issues to maximize service levels.
OFFICE SUPPORT CAREER STREAM:Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities typically under supervision. DIFFERENTIATING FACTORS Autonomy:Works on assignments that are extremely complex in nature and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties . Has high degree of initiative; Work may be done without established procedures. Organizational Impact:Work may include activities related to special assignments and providing instructions to accomplish dayto-day work activities to junior individuals in the department . Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature . Innovation and Complexity:Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area . Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence:Communicates with internal and external contacts . Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management:May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product.
Required Knowledge and Experience:Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 6 years of relevant experience and high school diploma or equivalent. PHYSICAL JOB REQUIREMENTS - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
