Analyst Customer Service Operations, Bogotá, Colombia

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for Analyst Customer Service Operations Bogotá Colombia

Purpose: The Customer Service - Regional Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions including Supply Chain Finance and Shared Services in order to resolve customer issues. The CS Representant reports directly to a Customer Service Supervisor and escalates issues as needed.

You will be responsible for:

Responsible for order management activities including:

• Scheduling deliveries and appointments

• Processing orders

• Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

• Invoicing customer sales orders

• Facilitating invoice corrections

• Reviewing customer billing plans

• Liaising with Finance and other parties for credit and debit processing and special invoicing requirements

• Solve issues related to: Orders Claims management Returns management Recall management

• Interact with other areas to find solutions

• Contact the customer with the final solution

Qualifications / Requirements:

• University/Bachelors Degree or Equivalent

• Language: Bilingual (Spanish English and Portuguese) Optional

• Generally requires minimal 2 years related experience

• Technical skills: MS Office SAP (desirable) Salesforce (desirable).

• Office skills: Standard office telephone Email Outlook

• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications

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