Group Lead Medical Device
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Date: ASAP
Work Arrangement: Hybrid (Onsite during probationary period) Cebu
Type of Support: Voice
Shift: 8PM - 5AM (Weekends off)
Educational Requirement:
- College Graduate
Qualifications:
- At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
- Knowledge of complaints management in medical device industry
- Good oral and written communications in English
- Working knowledge of Microsoft Office Excel Power Point
Job Description:
- Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
- Case Management: Manage the full lifecycle of complaints from initial report reception through to successful case resolution.
- Team Leadership: Inspire and guide your team to consistently achieve SLAs tackle complex challenges and uphold data accuracy alongside HIPAA standards.
- Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.
