Group Lead Medical Device

TASQ Staffing Solutions

Job Location:

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

College Graduate

Qualifications:

At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
Knowledge of complaints management in medical device industry
Good oral and written communications in English
Working knowledge of Microsoft Office Excel Power Point

Job Description:

Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
Case Management: Manage the full lifecycle of complaints from initial report reception through to successful case resolution.
Team Leadership: Inspire and guide your team to consistently achieve SLAs tackle complex challenges and uphold data accuracy alongside HIPAA standards.
Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.

Start Date: ASAP Work Arrangement: Hybrid (Onsite during probationary period) Cebu Type of Support: Voice Shift: 8PM - 5AM (Weekends off) Educational Requirement: College Graduate Qualifications: At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services...