Senior Complaints Analyst Medical Device
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Date: ASAP
Work Arrangement: Hybrid (Onsite during probationary period) Cebu
Type of Support: Voice
Shift: 8PM - 5AM (Weekends off)
Educational Requirement:
- Bachelors degree in Nursing Biology/Microbiology Electromedical Engineering (Biomedical Engineering) Industrial/Mechanical Engineering or other education/science/technology related discipline desired
Qualifications:
- At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
- Knowledge of complaints management in medical device industry
- Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
- Able to write effective Medical and Technical narratives regarding the complaints
Job Description:
- Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.
- Communication: Provide outstanding service by crafting clear empathetic written responses that effectively address client concerns.
- Documentation & Reporting: Maintain precise records of complaints expertly manage data and create insightful reports to support continuous improvement.
- Experience & Skills: Bring your relevant experience sharp logical thinking excellent communication abilities and capability to work independently.
- Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement while embracing a dynamic and occasionally demanding workload.
