Contact Centre Agent German Speaking Malta
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Job Summary
LOCATION: Malta
WORK MODEL: On-site
LANGUAGE REQUIRED: German
SCHEDULE: Rotative 8-hour shifts between 08:0020:00
ABOUT THE ROLE:
Join a dynamic German-speaking customer support team for a leading international this role you will act as the first point of contact for customers ensuring a smooth and professional service experience. This is a great opportunity to work in a fast-paced multicultural environment while developing your skills in the aviation and customer service sectors.
WHAT YOU WILL DO:
Handle inbound customer contacts in German via phone email and chat
Assist customers with flight bookings reservations and general airline-related enquiries
Provide accurate information regarding schedules policies and services
Resolve customer issues efficiently while maintaining high-quality service standards
Follow established procedures guidelines and escalation protocols
Ensure a positive customer experience at every interaction
WHAT WE ARE LOOKING FOR:
German at C2 level (native or near-native)
English at C1 level
Strong communication listening and problem-solving skills
Customer-oriented mindset with attention to detail
Ability to work in a structured and fast-paced environment
EU documentation required
WHATS IN IT FOR YOU:
Competitive salary package (details to be shared during the recruitment process)
Monday to Friday schedule no weekend work
Stable working hours within a fixed time window (08:0020:00)
On-site position in Malta with an international team environment
Permanent contract with long-term career growth opportunities
Opportunity to gain experience in the aviation industry
