German-Speaking Airline Contact Centre Agent

Location: Malta

Employment Type: Permanent (Indefinite)

Schedule: Monday to Friday 09:00 18:30

Are you fluent in German and looking for a stable rewarding career in the airline industry We are looking for a dedicated German-Speaking Contact Centre Agent to join our team in Malta.

In this role you will be the voice of a major international airline providing top-notch support to passengers via phone email chat and social media. This is a full-time role offering stability professional training and clear growth opportunities within a fast-paced environment.

• Customer Support: Assist passengers with queries related to airline services bookings and travel requirements across multiple channels.
• Professionalism: Maintain a high standard of service ensuring each customer feels heard valued and well-assisted.
• Accuracy: Maintain precise records of all customer interactions and transactions in our internal systems.
• Teamwork: Collaborate with colleagues to reach performance targets and maintain service excellence.
• Growth: Continuously deepen your knowledge of airline products services and internal policies.

• Languages: Fluency in German (C1) and English (C1) both spoken and written.
• Experience: Previous customer service experience is highly valued.
• Skills: Strong communication and interpersonal skills with the ability to handle multiple tasks in a fast-paced environment.
• Tech Literacy: Proficiency in Microsoft Office (Word Excel) and a minimum typing speed of 25 WPM.
• Residency: Candidates must already be residing in Malta and hold a valid passport or work permit.

We believe in rewarding your dedication and growth. Your salary will progress as follows:

• Month 1 (Training): 5.60/hour
• Month 2: 8.10/hour
• Post-Probation: 8.50/hour
• After 12 Months: 8.75/hour (Performance-based)
• After 18 Months: 9.20/hour (Performance-based)

Additional Bonuses & Benefits:

• German Language Allowance: 250/month (eligible after training).
• Performance Bonus: Up to 2000/year (pro-rated monthly eligible after 6 months probation).
• Wellness: Gym packages mobile schemes and in-house canteen with healthy meals.
• Health: Health insurance (eligible after 6 months).
• Extras: Free on-site parking staff discounts in over 50 local businesses and regular team events.

1. Initial Screening: A brief phone interview (conducted after 17:00 WET).
2. Second Interview: A more in-depth discussion.
3. Offer: Final decision and contract offer.

Interested

If you are currently residing in Malta and ready to launch your career in the airline industry we want to hear from you.