Contact Centre Agent German Speaking Malta
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Job Summary
LOCATION: Malta
WORK MODEL: On-site
LANGUAGE REQUIRED: German
SCHEDULE: Rotative 8-hour shifts between 08:0020:00
Join a dynamic German-speaking customer support team for a leading international this role you will act as the first point of contact for customers ensuring a smooth and professional service experience. This is a great opportunity to work in a fast-paced multicultural environment while developing your skills in the aviation and customer service sectors.
Handle inbound customer contacts in German via phone email and chat
Assist customers with flight bookings reservations and general airline-related enquiries
Provide accurate information regarding schedules policies and services
Resolve customer issues efficiently while maintaining high-quality service standards
Follow established procedures guidelines and escalation protocols
Ensure a positive customer experience at every interaction
German at C2 level (native or near-native)
English at C1 level
Strong communication listening and problem-solving skills
Customer-oriented mindset with attention to detail
Ability to work in a structured and fast-paced environment
EU documentation required
Competitive salary package (details to be shared during the recruitment process)
Monday to Friday schedule no weekend work
Stable working hours within a fixed time window (08:0020:00)
On-site position in Malta with an international team environment
Permanent contract with long-term career growth opportunities
Opportunity to gain experience in the aviation industry
