Benefits Specialist

On Lok

Dedicated to The Care of Elders:

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development human resources fundraising and management information systems.

We understand the importance of a system that works together. Your expertise drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY: The Benefits Specialist administers and supports the organizations employee benefits programs ensuring accurate enrollment compliance with federal and state regulations (including California-specific laws) and excellent service to employees. This role serves as a key point of contact for benefits-related inquiries open enrollment claims resolution benefit related audits and vendor coordination in a dynamic HR environment. The Benefits Specialist also assists with researching analyzing and evaluating benefit plans and works on projects in a supportive role.

DUTIES / RESPONSIBILITIES:

BENEFITS PLAN ADMINISTRATION

• Administers employee benefits programs including medical dental vision life insurance disability ancillary retirement plans (e.g. 401(k)) flexible spending accounts and wellness initiatives.
• Conducts open enrollment processes including communications employee education sessions and system updates (e.g. in HRIS platforms like Oracle or similar).
• Assists Benefits Manager in coordinating with benefits vendors and brokers to resolve issues track performance approve invoices and negotiate as needed.
• Processes enrollments terminations qualifying life event changes (e.g. marriage birth) verification of benefits requests and COBRA notifications.

REPORTING & COMPLIANCE

• Tracks and reports on benefits data prepare audits (e.g. 5500 filings nondiscrimination testing) and support annual compliance activities.
• Assists with leaves of absence administration (FMLA CFRA workers compensation accommodations) and maintains accurate employee benefits records.
• Supports compliance activities regarding federal laws (ACA ERISA COBRA HIPAA FMLA) and California state requirements (e.g. Paid Family Leave California Family Rights Act state disability insurance Kin Care and relevant notices/filings).

BENEFITS COMMUNICATIONS

• Serves as the initial Benefits contact for employees and retirees regarding benefits eligibility options changes and claims resolution; provide guidance on plan details and answer inquiries promptly.
• Supports in conducting new hire benefit review sessions to educate employees on available plans eligibility and enrollment requirements and ensure timely and accurate completion of the benefits enrollment process through proactive follow-up.
• Supports development of benefits communications including newsletters presentations and training materials.

RESEARCH BENEFITS PLAN DESIGN

• Assists Benefits Manager in researching and analyzing benefit trends.
• Participates in benefits plan design reviews cost analysis and recommendations.

QUALIFICATIONS (knowledge skills abilities):

• Bachelors Degree in Human Resources Business Administration or a related field or additional applicable experience may substitute for the degree required.
• 3 years of experience in benefits administration required.
• Strong knowledge of employee benefits programs and applicable laws/regulations (federal and California-specific preferred).
• Excellent communication and customer service skills for explaining complex benefits information clearly required.
• Detail-oriented with strong analytical organizational and problem-solving abilities required.
• Proficiency in Microsoft Office (especially Excel for reporting) required.
• Strong knowledge of employee benefits programs and applicable laws/regulations (federal and California-specific preferred).
• Excellent communication and customer service skills for explaining complex benefits information clearly preferred.
• Detail-oriented with strong analytical organizational and problem-solving abilities preferred.
• Proficiency in Microsoft Office (especially Excel for reporting) preferred.
• Familiarity with California employment laws (e.g. paid sick leave paid family leave integration) preferred.
• Background in retirement plan administration or public sector benefits (for government-adjacent roles) preferred.
• Certified Benefits Professional (CPB) preferred.
• Certified Employee Benefits Specialist (CEBS)-IFEBP preferred.

On Loks Employee Benefits include (eligible for any regular position for 20 hr/wk or more):

• Medical Dental and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account Commuter Benefits Pet Insurance and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program (EAP)
• Holidays (10 per year) vacation time sick leave long-term disability insurance and additional benefits are available.

Pursuant to the San Francisco Fair Chance Ordinance and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a) we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy) race religion color gender gender identity gender expression sexual orientation national origin ancestry disability medical condition genetic information marital status age military or veteran status or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process to perform essential job functions and/or to receive other terms privileges or benefits of employment please contact Talent ().

Required Experience:

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