eLearning Support Specialist

University Of Florida

Job Location:

Gainesville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Classification Title:	End User Computing Spec II
Classification Minimum Requirements:	Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join e-Learning Support a unit within UFIT. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Within the immediate team e-Learning Supportprovides assistance tofaculty staff and students with e-Learning tools on campus such as Canvas VoiceThread and Qualtrics. Assistance is provided via phone and ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Floridas innovative and inspirational community. Some key responsibilities and characteristics of this position are: Troubleshoot analyze and recommend appropriate solutions on client issues with e-Learning tools Provide expert referral of problems to vendors or computing service providers on campus Interact with clients and service providers by phone email ticketing systems chat systems and web-based tools Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology Support faculty needs by seamlessly interacting with other support units such as Instructional Design Video Production and Learning Analytics among others. About UF Information Technology Led bySenior Vice President and CIO Elias Eldayrie the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$25.38 /hourly; commensurate based on education and experience.
Required Qualifications:	Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Experience in higher education Experience administering building courses in and/or providing user support for course management systems (especially Canvas) Experience providing technical user support in a higher education setting including in-depth diagnostics troubleshooting and problem-solving Experience with varying learning technologies
Special Instructions to Applicants:	Work visa sponsorship is not available for this position This is not a remote work position and is located in Gainesville FL. A Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No

Required Experience:

Classification Title:End User Computing Spec IIClassification Minimum Requirements:Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the require...

Classification Title:	End User Computing Spec II
Classification Minimum Requirements:	Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join e-Learning Support a unit within UFIT. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Within the immediate team e-Learning Supportprovides assistance tofaculty staff and students with e-Learning tools on campus such as Canvas VoiceThread and Qualtrics. Assistance is provided via phone and ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Floridas innovative and inspirational community. Some key responsibilities and characteristics of this position are: Troubleshoot analyze and recommend appropriate solutions on client issues with e-Learning tools Provide expert referral of problems to vendors or computing service providers on campus Interact with clients and service providers by phone email ticketing systems chat systems and web-based tools Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology Support faculty needs by seamlessly interacting with other support units such as Instructional Design Video Production and Learning Analytics among others. About UF Information Technology Led bySenior Vice President and CIO Elias Eldayrie the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$25.38 /hourly; commensurate based on education and experience.
Required Qualifications:	Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Experience in higher education Experience administering building courses in and/or providing user support for course management systems (especially Canvas) Experience providing technical user support in a higher education setting including in-depth diagnostics troubleshooting and problem-solving Experience with varying learning technologies
Special Instructions to Applicants:	Work visa sponsorship is not available for this position This is not a remote work position and is located in Gainesville FL. A Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No