Triage & Needs Officer

Salary:29064 - 31002 per annum

Hours per week:37 hours

Temporary/Fixed term:12 months

Interview date:Week commencing Monday 18 May 2026

Were looking for someone whos passionate about helping people and ready to make a real difference!

As a Housing Triage and Needs Officer youll be the first point of contact for residents seeking housing advice support or emergency help. Youll assess housing need offer guidance and help people navigate difficult and often sensitive housing situations including accommodation finding notices to leave accommodation and overcrowding. Youll assess housing needs provide advice and assess peoples housing needs.

Were looking for someone with excellent systems decision-making and communication skills - someone who listens understands can weigh and balance information and take responsibility for making and clearly communicating decisions. Empathy clarity and professionalism will be key features of your person profile.

Youll work closely with a supportive team and partner agencies ensuring people receive the right help at the right time. Every day is different and your work will have a direct impact on the lives of vulnerable individuals and families. Youll need to be confident compassionate and able to make sound decisions based on law policy and individual circumstances.

Youll bring experience from housing advice or care services along with strong communication and problem-solving skills. Youll be comfortable working independently managing your time and using IT systems to record and track cases. A good understanding of housing law and the challenges faced by people in housing need will help you thrive in this role.

If youre ready to be part of a vital frontline service that changes lives every day wed love to hear from you.

Why us

Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Find out more about Our Identity staff networks and employee benefitshere.

Our hybrid working model means office staff are on site for at least half their hours community-based staff carry out at least half their admin time in a workplace and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged supported and able to do their best. We do not tolerate discrimination bullying or harassment. Everyone is expected to promote a culture of inclusion dignity trust and respect guided by our vision and Our Identity.

Contact details

John Walker Housing Solutions Service Manager at

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Application criteria

Please download and read therole description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences skills and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current valid contract or approved supplier arrangement (including through our neutral vendor Comensura).

Submission of unsolicited CVs or candidate details to the Council whether directly or to individual employees will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.