Temporary Accommodation Housing Officer

We are working closely alongside a Local Authority in Waltham Forest to assist with the appointment of a Temporary Accommodation Housing Officer on a 12-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 16.77 - 21.94 per hour

Summary:

The Temporary Accommodation Housing Officeris responsible for maintaining safe compliant and well-managed properties supporting residents resolving tenancy and property-related issues and working collaboratively with internal teams and external agencies to ensure residents receive the support they need while preparing for permanent accommodation.

Responsibilities:

• Deliver day-to-day housing management services across temporary accommodation including licence and tenancy management.
• Act as the first point of contact for residents resolving enquiries and providing excellent customer service.
• Conduct property inspections to assess condition safety compliance and required repairs.
• Investigate complaints relating to repairs damp and mould anti-social behaviour and tenancy/licence breaches.
• Coordinate repairs and maintenance with contractors and monitor works through to completion.
• Identify and investigate tenancy and licence fraud referring cases where appropriate.

Qualification:

• GCSE English and Maths (or equivalent)

Essentials:

• Experience delivering frontline housing management services ideally within temporary accommodation or social housing.
• Good understanding of housing and homelessness legislation including the Housing Act 1996 (Part VII).
• Knowledge of tenancy and licence management housing management principles and enforcement processes.
• Understanding of property standards including HHSRS damp and mould repairs and health and safety requirements.
• Experience carrying out property inspections and identifying defects or compliance issues.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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