Data Systems and Operations Lead Acumen

Open for applications until May 11th.

Hunting process developed by matteria

Location and Work Mode

Remote - Colombia

Who we are

Acumen is a global community of entrepreneurs investors philanthropists and social innovators committed to building a world based on dignity. Founded by Jacqueline Novogratz the organization invests in transformational companies builds sustainable markets and develops leaders to address poverty and systemic inequality.

Acumen Academy supports a new generation of social innovators and leaders with the character and competence to solve problems of poverty and build a world based on dignity. With over 2000 Foundry members 1.3M course sign-ups and 71 Million lives impacted the Acumen Academy community represents a new generation of social innovators and leaders committed to solving problems of poverty.

Our impact

• 500M lives impacted globally

• $166M assets under management

• 238M lives impacted through investments

• 48M metric tons of CO₂ offset

• 1.3M course sign-ups through Acumen Academy

• 71M lives impacted through Academy initiatives

Purpose of the Position

The Data Systems and Operations Lead will lead the end-to-end transformation of Acumen Academys data ecosystem combining strategic system design with hands-on execution to audit streamline and implement scalable data solutions while enabling global teams to effectively use data.

Key Responsibilities

Systems Architecture & Implementation

• Lead the design implementation and continuous evolution of Acumen Academys global data architecture aligned with operational and impact reporting needs

• Own the redesign and creation of Salesforce objects and overall system architecture for current and future datasets

• Manage end-to-end data system projects including migrations from legacy systems and implementation of new solutions

• Ensure seamless integrations between Salesforce and connected platforms (e.g. LMS event platforms marketing tools Airtable Form Assembly SM Apply)

• Define and implement system governance frameworks including user access permissions roles and data security protocols

• Develop bilingual (English/Spanish) user experiences documentation and system guidelines

• Oversee support processes for data systems while progressively enabling self-sufficiency across teams

• Continuously identify opportunities to improve system efficiency scalability and usability

Data Quality Reporting & Governance

• Establish and maintain comprehensive data governance frameworks in alignment with Legal and Compliance requirements

• Champion best practices in data quality stewardship privacy and ethical data use

• Design build and maintain dashboards and reporting tools (Salesforce Airtable)

• Enable teams to independently access analyze and visualize data for decision-making

• Implement structured data cleaning validation and monitoring processes

• Deliver and/or enable access to recurring reports (weekly monthly quarterly annual)

• Collaborate with Impact Partnerships and Development teams to provide accurate and actionable impact data

• Support reporting needs linked to Theory of Change (TOC) and partner requirements

Team Enablement & Capacity Building

• Build mentor and scale a globally distributed data operations team

• Design and deliver onboarding programs and continuous training for new and existing staff

• Strengthen data literacy and confidence across non-technical stakeholders

• Develop regional capabilities for data entry management analysis and reporting

• Identify capability gaps staffing needs and structural improvements within the data function

• Contribute to strategic planning prioritization and budgeting of data systems initiatives

• Foster a culture of data ownership accountability and continuous improvement across teams.

Requirements and competencies to work with us

Education

• Degree in a technical quantitative or related field (preferred)

Experience

• 810 years of experience in data systems data architecture or related roles

• Proven experience leading end-to-end data system audits redesign and implementation in complex or evolving environments

• Experience working with fragmented or multi-platform ecosystems integrating tools and workflows

• Demonstrated ability to operate in lean or resource-constrained environments ideally as a standalone or early-stage function

• Experience working in cross-functional and global environments collaborating with diverse stakeholders

• Experience in nonprofits INGOs impact organizations or startups is highly desirable

Knowledge and Skills

• Strong hands-on experience with CRM systems (Salesforce strongly preferred but not exclusive)

• Experience integrating and managing tools such as Airtable HubSpot Form Assembly or similar platforms

• Data analysis and visualization capabilities (tools may vary; adaptability is key)

• Understanding of data governance data quality and ethical data practices

• Ability to quickly learn and evaluate new tools and systems

• English and Spanish are a must.

Competencies

• Strong systems thinking with the ability to connect data processes and user needs

• High execution capacity: ability to move from idea to implementation quickly

• Strong prioritization skills in high-demand multi-stakeholder environments

• Ability to translate technical concepts into actionable insights for non-technical teams

• Proactive problem-solving and a continuous improvement mindset

• Comfort working autonomously in ambiguous and evolving environments

• We need someone who can enter chaos understand it fix it and build structure while operating

Our team profile

• Strong alignment with mission and values-driven work

• High levels of trust autonomy and accountability

• Collaborative globally distributed team environment

• Emphasis on continuous learning and capacity building

• Commitment to ethical responsible and impactful use of data.

Key interests for working with us

• Poverty alleviation and social impact

• Building inclusive and sustainable systems

• Leadership development for systemic change

• Ethical technology and data use

• Climate impact and resilience Housing Education Workforce Development Agriculture

Reasons to join our team

• Opportunity to contribute to global large-scale social impact

• Remote-first flexible work environment

• High ownership and autonomy in role execution

• Collaboration with diverse team members across various geographies

• Purpose-driven work with tangible real-world outcomes

Relevant details before applying for this vacancy

• Role starts with high ambiguity and lack of structured systems

• Requires building while operating (not maintaining existing systems)

• Requires both technical and operational skills.

• High exposure to multiple stakeholders and requests simultaneously

• Requires strong prioritization and an internal customer service mindset

• Initial phase may feel overwhelming due to system complexity; however there are peers and documentation to support the onboarding phase.

• English is a must