IT Geek Street Technical Support 1
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Austin that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories graphics processors motherboard chip sets and a variety of components used in consumer electronics goods.
Job Title: IT - Geek Street Technical Support 1
Duration: 12 Months
Location: Markham ON
Job Type: Temporary assignment
Work Type: Onsite.
Job Description:
THE ROLE:
- Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
- This is an on-site position as this is a hands-on technical support role.
Typical support issues include:
- Laptop hardware and software troubleshooting
- OS imaging and reinstallation
- Network issues (VPN Wi-Fi connectivity)
- SSO/authentication issues (Okta Verify)
Core background:
- Service desk or end-user IT support experience
- Exposure to enterprise IT environments
- Experience supporting high-volume user bases
Technical Skills & Tools
- Identity & Access:
- Okta / Okta Verify (SSO authentication)
- Device Management:
- Microsoft Autopilot
- Microsoft Intune
- Mobile Device Management (MDM) tools
- Ticketing System: ServiceNow
- Ticket creation updates resolution and queue management
- Core support skills:
- Laptop imaging and OS deployment
- VPN and Wi-Fi troubleshooting
- Application and connectivity support
WHAT YOULL BE DOING:
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacements.
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS:
- Basic understanding of Windows troubleshooting Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity
- CompTIA A certification
- Familiarity with networking concepts (DNS LAN WAN).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
